According to Gartner, around 85% of customer interactions are guided by AI. Using chatbots improves customer services because consumers have access to help 24/7. Moreover, chatbots can manage tens of thousands of interactions each month without tiring. Chatbots offer a competitive advantage today. In the future, chatbots will be seen as a requirement for any organization.
For more information on chatbots, download our ebook, 4 Ways Chatbots Boost Productivity.