It’s difficult to fail with an RPA project. Often, failure is due to a lack of change management at the initial stages of the implementation project and not involving IT from the beginning.
Intelligent Virtual Agents
Integrated AI-powered chat, voice, email and web self-service.
Agent Assist + Live Support
Provide coaching, monitoring and real-time AI suggestions.
Campaigns + Workflows
Automate tasks, streamline operations and enhance efficiency.
Conversational AI
Speech recognition, branded voices, sentiment and biometrics.
Insights + Analytics
Track performance and gain predictive insight to optimize interactions.
Security + Integrations
Enterprise-grade security with 250+ prebuilt integrations.
Increase Deflections
Automated AI self-service across every channel for seamless support.
Reduce Handle Time
Accelerate resolutions with real-time AI agent assist for live support.
Increase Conversions
Boost engagement and sales with automated, intelligent customer interactions.
Automate Processes
Streamline repetitive tasks with AI workflows and automations.
Chat
SMS
Voice
Web
Answer Engine
Coach
Cobrowse
Helpdesk
LiveChat
Knowledge Base
Monitoring
Recorder
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AutoQA
Automations
Dev Platform
Workflows
Campaigns
CPA
CRM
Scheduling
Surveys
Payments
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Use Case
Team
Contact Centers
Customer Support
HR & Ops
IT Support
Sales & Marketing
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Automotive
Beauty
BPO
CPG
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Education
Banking/Credit Unions
Insurance
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Authentication
Benefits Administration
Call Coaching
Call QA
Campaigns
Email Automation
Employee Onboarding
Intelligent Voice Assistant
Lead Generation
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Who is Capacity?
Capacity was founded in 2017 by David Karandish and Chris Sims, and is part of the Equity.com incubator. Proudly headquartered in St. Louis.