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Microsoft AI agents automate workflows, retrieve files, and assist employees across Microsoft 365 apps.
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They handle tasks like FAQs, meeting summaries, and coding support.
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Top alternatives to Microsoft AI agents in 2025 include Capacity, Kore.ai, Guru, Perplexity.AI, Glean, Leena AI, Rasa, Amazon Q, and Moveworks.
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Choose a platform based on speed, accuracy, integrations, and team needs.
With 79% of customer support agents believing that working alongside AI agents could improve their work quality and make them more productive, it’s impossible to ignore agent-assist technology and its impact on team efficiency.
So, if you’re just starting your search for AI-powered tools, Microsoft Copilot AI Agents have probably crossed your radar. Whether you want to summarize your Teams meeting or pull data on last quarter’s sales from Excel, Copilot can help.
What many people don’t know is that Copilot works with a set of specialized AI agents behind the scenes. These agents perform specific tasks, like managing data, automating workflows, or generating reports—while Copilot acts as the interface that helps you interact with them.
However, if you aren’t a Microsoft 365 user or prefer faster, more advanced, or more flexible AI-powered assistance, then you shouldn’t skip exploring Microsoft Copilot and AI Agent alternatives. In this guide, we’ve got you covered with 9 top Microsoft Copilot alternatives to try in 2025.
Continue reading to learn:
- What AI Agent Microsoft Copilot can do at work
- 3 Reasons why you might want to look for alternatives
- The top 9 Microsoft Copilot and AI Agent alternatives in 2025
What can a Microsoft AI Agent do at work?
Microsoft AI Agents are a useful feature if you’re using Microsoft products and services.
It’s a single experience that connects to:
- Microsoft 365 apps like Word, Excel, PowerPoint, Outlook, Teams, and others
- Windows 11 (as a built-in sidebar)
- Microsoft Edge and Bing
- The web at copilot.microsoft.com
Copilot is an AI-powered assistant from Microsoft that helps with tasks, insights, and productivity across its ecosystem. Microsoft itself is encouraging its teams to use Copilot, with 85% of them using the tool regularly to be more productive.
Behind the scenes, Copilot is powered by Microsoft AI Agents. These customizable AI-powered assistants run within Microsoft Copilot Studio and connect to your company’s internal data like SharePoint, Teams, OneDrive, Dynamics, Dataverse, and more, enabling them to act like specialized internal “digital teammates.”
These agents are built to:
- Understand natural language
- Pull from verified internal data
- Automate workflows and answer questions
- Respect company permissions and security boundaries
However, they can do much more. Let’s take a look!
Answer team FAQs and help with daily tasks
Whether your team needs to know the phone number of one of your vendors or pull data from the last meeting, AI Agents by Microsoft do a great job answering FAQs related to your business, partners, vendors, and clients.
Microsoft AI Agents work by:
- Connecting to SharePoint, Confluence, internal wikis, or Power Platform data
- Using Microsoft Graph to access your organization’s knowledge, like documents, sites, and messages
- Replying with verified information
Instead of repeatedly contacting HR or IT teams, your employees can find answers to their questions themselves. For example, an employee can ask the internal AI agent for a meeting summary in case they missed it.
Retrieve files and knowledge
Copilot agents function like a smart internal search assistant that finds the right document, email, or record instantly.
Employees can interact with AI Agents by Microsoft by giving them prompts like:
- “Show me the Q3 sales deck from the marketing folder.”
- “Find the customer onboarding guide for the healthcare sector.”
- “Pull up the last project report for the AI initiative.”
It works because AI agents can access data and files across:
- OneDrive
- SharePoint
- Teams messages
- Emails
- Dynamics 365 or external connectors like Salesforce
This way, instead of wasting time going through old emails, presentations, or files, you get instant access. For example, suppose your accounting team needs sales reports from the last accounting period. In that case, they can prompt Microsoft AI Agents to pull this information instead of asking other teams or wasting time looking for it themselves.
Assist with tasks like coding
Microsoft allows you to customize its Copilot AI Agents by providing developer-focused support inside Teams or through connected tools like GitHub Copilot and Azure Copilot.
They can help with:
- Generating code snippets
- Reviewing pull requests
- Debugging errors or explaining code
- Automating deployment or DevOps actions
The AI agent can answer questions like:
- “Show me how our API authentication works.”
- “Fix this JSON parsing bug.”
- “Deploy the latest version of our app to staging.”
This is a useful feature as your team can get information specific to your business instead of looking for help on platforms like ChatGPT or Claude, which are more generic.
Why look for Microsoft AI Agent alternatives?
Whether your team uses Microsoft programs or not, it’s worth checking out some of the Copilot competitors. Cons like platform dependence, usage limitations, and limited AI features are some of the things most users point out when describing Microsoft AI Agents for teams. Let’s go over some of the missing features and customer reviews.
Inaccurate AI that hallucinates
Internal AI agents for employees, even Microsoft’s, can sometimes produce inaccurate, incomplete, or misleading answers.
This happens when the AI:
- Misinterprets a query’s intent
- Fills in gaps where data is missing
- Relies too heavily on its general language-model knowledge instead of verified company data
Some users note that they always need to double-check generated content as it’s not always factual.
Slow performance
Sometimes Copilot agents or AI responses take some time to generate, especially when retrieving or processing data from multiple systems.
It might happen because retrieving complex data takes time. For example, if you need to pull data from multiple sources or summarise large PDF files or reports, it can take longer.
Usage limitations
Some Microsoft reviews mention usage and feature limitations. Microsoft AI Agents and Copilot have technical, licensing, and governance limits that can affect how widely or freely they’re used.
They might have API and data-source limits, like:
- Agents can only access data that users are already authorized to see
- Not supporting all the external systems you already use
- Some file types or large datasets aren’t easily searchable
Microsoft Copilot pricing: Some basic Microsoft Copilot features are included in a Microsoft 365 subscription. Microsoft 365 Copilot costs US $30.00 per user, per month, paid yearly. More advanced, Microsoft 365 Business Basic and Microsoft 365 Copilot start at US $36.00 per user, per month, paid yearly.
Microsoft Copilot rating:
Why you should trust our reviews
We’ve been working with corporate teams for years, and we try to bring the best of two worlds: internal and external support automation and assistance. The problem is that if you have to change internal tools every few months because they don’t meet your expectations, you confuse your team and make their work more difficult, which defeats the whole purpose.
We believe that taking your time and considering all your options is the best way to find AI-powered team support tools that actually help your employees for years to come, instead of hindering them.
We also analyzed Microsoft AI Agents and their competitor reviews across G2, Capterra, and other SaaS product review websites to provide you with a comprehensive 360-degree view. You can always visit these pages to compare more tools and user reviews.
Top 9 Microsoft AI Agent alternatives in 2025
The best Microsoft AI Agent alternative for your business is going to be the one you can use for years to come and that checks all the boxes your team needs to succeed at their jobs.
When you’re selecting an agentic platform for your team, pay attention not only to brand names but also make sure it:
- Scales with your business without any hidden pricing surprises
- Offers features your team would actually use
- Isn’t too difficult to set up and learn so as not to hinder your team’s work
- Has some low- to no-code features
With that being said, here are some of the most prominent AI-powered agentic platforms that easily compete with Microsoft.
1. Capacity
Capacity is an AI-powered helpdesk and internal support platform that acts like a “knowledge concierge” for teams. It unifies company knowledge, automates repetitive tasks, and answers employee questions instantly while using conversational AI and staying on-brand.
It’s often used for IT, HR, and operations support to reduce ticket volume and boost productivity. The biggest advantage is that you can also use its intelligent virtual agents for external and internal support to unify your business operations.
Main features:
- AI-powered helpdesk: Capacity connects your business data with the helpdesk and keeps it up to date. It can automatically resolve FAQs from employees or customers with just a few clicks.
- Corporate knowledge base integration: If you have a lot of data about your business, customers, products, etc., but don’t have a unified place to access it, it loses its purpose. Capacity connects your corporate data with Slack, Teams, SharePoint, third-party integrations, email, documentation, and more for easy and organized knowledge management. When your knowledge base is organized, whenever your team has a question or needs to find a file, they can just type a prompt or a keyword and get it right away.
- Workflow automation: From email automations to bookings, refunds, policy FAQs, and many other operations—Capacity can handle it all without bothering your team. This allows them to focus on the more important parts of their work.
- Agent assist: AI agents for employees help your team at every step of their work to make them more productive and reduce stress. The platform offers your agents helpful features like AI-assisted real-time suggestions, coaching, post-call summaries, and other functionalities to do their job more efficiently.
- Answer Engine®: One of Capacity’s main advantages is Answer Engine®. It works like your personal search engine that holds everything your employees need to know about your business, customers, vendors, operations, and more. For example, Johnsonville, one of the largest food manufacturers in the United States, successfully uses Capacity’s solution to find information in seconds. As a result, the company saves time, cuts spending on re-commissioning costly studies, and helps its staff be more productive.
- Internal chat agent: If your employees have a question, they probably walk to the nearest colleague or ping them on Slack. But if they have multiple questions throughout the day, too much time is wasted. Capacity offers internal AI chat agents that your employees can interact with on Slack and other chat platforms. For example, Paramount Residential Mortgage Group, Inc. (PRMG), a leading lender in the mortgage industry, uses agent-assist features to help their team. Since deploying the digital assistant, PRMG has seen incredible engagement with 1,400+ questions asked per week and over 900 monthly users.
Pros:
- Centralized knowledge management
- Strong automation and workflow builder
- Integrates easily with existing business apps
- Great for scaling internal and external support teams
Cons:
- Can be pricey for smaller organizations
G2 rating: 4.8/5
2. Kore.ai
Kore.ai is a conversational AI and automation platform built for enterprises that want to create custom voice and chat AI agents for teams. It’s especially popular in customer service, HR, and banking industries.
Main features:
- AI-powered virtual assistants let you build bots for customer or employee interactions
- Omnichannel support that works across web chat, voice, Teams, WhatsApp, and more
- No-code builder provides a visual interface for creating conversation flows and automations
- Advanced analytics allow you to track engagement, intent accuracy, and automation success
Pros:
- Highly customizable and enterprise-ready
- Deep NLU and multilingual capabilities
Cons:
- Requires training to use effectively
- Overkill for smaller teams or simple bots
- Complex initial setup for integrations
G2 rating: 4.7/5
3. Guru
Guru is a knowledge-management platform designed to make company information instantly accessible. It’s like a smart, searchable “second brain” that captures institutional knowledge, verifies accuracy, and surfaces insights directly in Slack, Teams, or your browser.
Main features:
- Smart knowledge cards capture and share verified information quickly
- Browser extension answers questions in real time while your team works, without needing to switch between apps
- Verification workflows keep knowledge up to date with expert reviews
- AI suggestions recommend content to fill knowledge gaps
Pros:
- Great for onboarding new employees
- Simple interface and excellent search
Cons:
- Less “agent-like” and more focused on knowledge
- Can become cluttered if not maintained
G2 rating: 4.7/5
4. Perplexity.AI
Perplexity.AI is an AI research assistant and conversational search engine that delivers cited answers. This is a great option if you want to combine AI capabilities with traditional search engine features like Google. However, it’s not an enterprise tool your team could use for internal company processes.
Main features:
- Real-time web search pulls current, cited information, so you can choose the most appropriate answer and source
- Conversational interface provides a natural Q&A-style experience
- Follow-up mode retains context across multiple questions
- Perplexity Pro offers advanced reasoning and customization
Pros:
- Fast and highly accurate responses with citations
- Excellent for research, summaries, and comparisons
Cons:
- Not an enterprise workflow or task-automation tool
- No deep integration with company data
- Limited customization and knowledge grounding
G2 rating: 4.6/5
5. Glean Assistant
Glean Assistant is designed to be a smart, enterprise-wide “work AI” companion that helps employees find what they need, craft content, and research across company and web knowledge in one place. It emphasizes blending internal data like documents, chats, and files with external insights so teams spend less time switching between tools.
Main features:
- Unified search across company systems and the web allows retrieving documents, messages, threads, and experts
- Content creation and summarization let you draft emails or summarize documents or meetings quickly and accurately
- Research and data-analysis capabilities surface insights from structured and unstructured data
- Newer features let it act as an “agent,” executing or orchestrating multi-step tasks via the Enterprise Graph upgrade
Pros:
- Strongly built for large organizations with many knowledge silos
- Less app switching
Cons:
- Might require complex integration
- Advanced agentic features may still be maturing or require training
G2 rating: 4.7/5
6. Leena AI
Leena AI positions itself as an autonomous conversational AI assistant for enterprise employees, especially in HR, IT, procurement, and finance departments. The goal of Leena AI creators is to help teams achieve “zero-ticket” self-service and everyday automation of employee queries and workflows.
Main features:
- Conversational assistant interface for employee queries that cover HR, IT support, etc.
- Broad integration with enterprise systems like SAP SuccessFactors and Slack, and many languages
- Agentic architecture underpins its knowledge and context capabilities
- Voice and conversational support solve tasks and react to employee sentiment without sounding robotic
Pros:
- Strong focus on internal employee experience
- Many integrations and global language support
Cons:
- Might require significant knowledge base investment to support varied employee queries
- Customization may be needed to align with company policies and workflows
G2 rating: 4.6/5
7. Rasa Platform
Rasa is an open-core conversational AI framework and platform that lets organizations build deeply custom chat or voice assistants—with control over infrastructure, dialogue flows, model choice, and deployment. The platform is a great Microsoft AI Agent alternative if you want full customization rather than an “out-of-the-box” assistant.
Main features:
- A framework for NLU and dialogue management that understands intents and entities, managing conversation flows in text and voice
- Deployment flexibility allows setting up the platform on-premises, private cloud, or public cloud, which can be important for data-sensitive industries
- Integration and extension support custom ML libraries, multiple languages, and full control over the backend
- No-code and low-code UI offers easy design and building features for collaboration and production deployment
Pros:
- High flexibility and control
- Strong community and open-source roots
Cons:
- Higher implementation cost and requires more technical expertise
- Time-to-value may be longer compared to turnkey solutions
- Maintenance burden is greater
G2 rating: 4/5
8. Amazon Q
Amazon Q is Amazon’s generative AI assistant aimed at enterprise work. The system is part of the AWS ecosystem, helping users query and summarize company data, troubleshoot cloud apps, and act as a workplace assistant.
Main features:
- An AI assistant built on Amazon’s Titan and GPT-like models, integrated into AWS services
- Workplace query and summarization allow employees to ask about internal data and pull data from cloud apps, group chats, etc.
- Enterprise licensing and deployment within the AWS ecosystem
Pros:
- Strong if you’re already invested in the AWS ecosystem
Cons:
- Possibly less suited for internal knowledge across non-AWS systems
- Might be less “plug-and-play” for broad employee-facing support use cases
G2 rating: 4.5/5
9. Moveworks Platform
Moveworks is built as an “agentic AI assistant for the workforce.” It’s a strong tool for internal support and departments like IT, HR, and employee service. By combining AI search, task automation, and workflow orchestration to streamline employee questions, ticketing, and internal operations, it can be a comprehensive digital assistant for your team.
Main features:
- Instant answers and information retrieval help employees find answers across systems, no matter the format
- Task automation handles workflows like password resets, provisioning, and ticket resolution across multiple systems
- An AI agent for teams builder and marketplace let developers build custom agents and plugins for their organization
- Many integrations and multiple languages, with agentic capabilities, offer the necessary enterprise features
Pros:
- Very strong fit for internal employee service use cases
Cons:
- More specialized—if your needs are more general, knowledge management or content creation might not align fully
G2 rating: 4.6/5
Microsoft AI Agent alternative for a unified team experience
Microsoft AI Agents can be a great addition to your team. However, if speed, accuracy, and customization are your priorities, then the alternatives we listed in this article are worth your while.
Let’s recap: the top 9 Microsoft AI Agent alternatives for employees are:
- Capacity
- Kore.ai
- Guru
- Perplexity.AI
- Glean
- Leena AI
- Rasa
- Amazon Q
- Moveworks
If you’ve come this far, you’re probably still looking for something better—a tool that offers not only assistance features for your team but also automates customer support, connects data across your entire business, integrates with hundreds of other platforms, and uses conversational AI that maintains brand guidelines. If that’s the case, then it sounds like you’d be a perfect fit to try Capacity.
No more tool-jumping—book a demo today and experience true business automation.
FAQs
Microsoft AI Agents are customizable, intelligent assistants built using Microsoft Copilot Studio. They can reason, retrieve data, automate workflows, and perform real tasks.
These agents can access company data via Microsoft Graph, automate processes, and provide contextual support inside tools like Microsoft Teams, Outlook, and Dynamics 365.
A regular chatbot follows preset scripts and keywords, while Microsoft AI Agent uses natural language understanding for open-ended conversation, connects to live business data for contextual responses, and executes actions, like:
– Generating reports
– Retrieving files
– Triggering workflows
Microsoft AI agents are created to work and benefit almost every department in your company. For example:
– HR and IT helpdesk support can use it to automate FAQs, reset passwords, and onboard new employees
– Sales can retrieve customer data, summarize leads, and suggest next actions
– Project managers can summarize Teams meetings, assign tasks, and track progress
– Customer service teams can triage tickets, surface case histories, and suggest solutions
For industries like finance, healthcare, or government, security, compliance, and data governance are essential. It’s important to look for tools that ensure top-notch security. Some of the top-rated, regulation-friendly platforms include Capacity, Kore.ai, and Moveworks.
