Webinar: The Future of Capacity: CEO Insights
What’s the future of AI for work, and how will Capacity help? Watch our CEO and cofounder David Karandish and SVP of Customer Success Sammie Stephens explain more about how how Capacity’s roadmap and upcoming features will reduce your costs, optimize your operations,...
Practical AI: The Capacity for Good, Episode 10
In this episode of Practical AI: The Capacity for Good, David Avrin, a Customer Experience Keynote Speaker and Consultant, joins James Diel to reveal the importance of customer retention and how it impacts a company’s revenue.
6 Frequently Asked Questions About Artificial Intelligence CEOs Need to Answer
Learn from an expert roundtable on AI to better understand the applications and strategies while mitigating the risks for businesses.
Practical AI: The Capacity for Good, Episode 6
In this episode, Shep Hyken joins James Diel to explore the importance of building human relationships in customer service and what role AI plays in enhancing customer experience.
Webinar: How DSW Improves CX and Reduces Costs with IVAs.
Get an inside look at DSW’s Virtual Agent strategy—and how it’s saving them $1.5M in support costs. In conversation with DSW’s Director of Global Customer Operations Tim Harpe, our Director of Strategic Accounts Marilyn Cassedy explored how DSW uses Virtual Agents to...
Practical AI: The Capacity for Good, Episode 9
In this episode of Practical AI: The Capacity for Good, Adrian Swinscoe, an Aspirant Punk at Punk CX, joins James Diel to share his insights on how you can tap into your inner punk spirit to revolutionize your approach to customer experience, as well as integrating empathy and AI in customer service.
Practical AI: The Capacity for Good, Episode 7
In this episode of Practical AI: The Capacity for Good, Aytekin Tank, Founder and CEO of Jotform, joins James Diel to share his actionable insights on how business leaders can enhance their productivity and achieve more by automating their busywork and focusing on what really matters.
The AI-Enabled Customer Stack on This Week In Voice TV
A Conversation On AI & Customer Support, moderated by PVCP’s Bradley Metrock and featuring John Walter (President, Contact Center AI Association) and Karaline Venezia (CRO, Capacity).
Practical AI: The Capacity for Good, Episode 8
In this episode of Practical AI: The Capacity for Good, David Karandish, Founder and CEO of Capacity, joins James Diel to unveil how AI and automation revolutionize customer service, balancing customer experience and profitability in AI integration, and the evolution of AI from reactive to proactive assistance.
C3 Tech Summit
Going to Grand Rapids for the C3 Tech Summit this October? Want to keep up with the new AI revolution, but have no idea where to start? Join our CEO and founder David Karandish as he shares how to successfully implement AI and automation in your business. As a leader...