Verbio is now part of Capacity
Verbio Technologies enhances Capacity’s voice AI — adding enterprise-grade Text-to-Speech, Automatic Speech Recognition, and voice biometrics in multiple languages to power more natural, personalized voice virtual agents for your contact center.
Capacity Product Portfolio
Intelligent Virtual Agents
Integrated AI-powered chat, voice, email, and web self-service.
Conversation Intelligence
Track performance and gain predictive insight to optimize interactions.
Real-Time Agent Assist
Guide agents to successful outcomes live in the moment.
Automated Quality Assurance
Analyze 100% of your customer interactions and build a unique score for each one.
Integrations & Security
Enterprise-grade security with over 200 prebuilt integrations.
Campaigns & Workflows
Automate tasks, streamline operations, and enhance efficiency.
Trusted by 20,000+ organizations
Explore the features
Voice Biometrics
Authenticate with just a voice
Customers are verified instantly using their unique voiceprint — no passwords, no security questions, no friction. Advanced anti-spoofing technology detects synthetic speech and deepfakes, while real-time identity verification works seamlessly across IVR, mobile apps, and live agent interactions.
Text-to-Speech
Life-like and natural speech
Neural speech synthesis delivers clear, natural voices across 24+ languages with precise tone and clarity. With male and female voice options and native compatibility with Capacity ASR, your contact center can automate voice interactions that customers actually want to engage with.
Speech Recognition
Speech recognition for every voice
Deep neural network accuracy adapts to accents, dialects, and background noise so no customer gets left behind. Voice-enabled self-service handles natural speech in IVRs and virtual agents, reducing agent workload while routing calls accurately based on real-time voice understanding.
Capacity in numbers
20K+
Happy customers
1.5M+
Users who love us
36.3B+
Automated interactions
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