Tactdata is now part
of Capacity
TactData’s customer data and analytics expertise is now part of Capacity’s AI-powered support automation platform, helping organizations unify customer intelligence and turn interaction data into action.
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AI Agents
Agent Assist
Post Interation Workflows
Outbound
Integrations
AI Knowledge Orchestration
Trusted by 20,000+ organizations
Explore the features
Unified Customer Intelligence
Connect fragmented customer data
Bring together customer interactions, support activity and operational data into one connected foundation for smarter decisions and better customer experiences.
AI-Powered Insights
Turn customer data into actionable answers
Ask questions in natural language and instantly uncover trends, escalation drivers, automation gaps and customer experience insights without manual reporting.
One Platform
From customer data to customer action
Capacity combines AI agents, agent assist, conversation intelligence, AutoQA and analytics into one connected platform powered by shared knowledge and unified interaction data.
Capacity in numbers
20K+
Happy customers
1.5M+
Users who love us
36.3B+
Automated interactions
Ready to elevate every conversation?
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