Social Intelligent Virtual Agent
Meet customers where they are
AI-powered social media support that delivers instant, on-brand responses to protect trust, drive engagement and stop crises cold.
Why This Matters
One viral complaint can ruin trust. Slow, inconsistent responses lose customers. Capacity delivers instant on-brand replies that protect and engage.
Get the highlights
Instant responses
AI delivers fast, consistent social replies.
Brand protection
Smart social monitoring keeps harmful content at bay.
Customer insights
Act before issues escalate with sentiment analysis.
Capacity in numbers
19K+
Happy customers
1.5M+
Users who love us
36.3B+
Automated interactions
Explore the features
Social Media Automation
Faster replies for stronger engagement
AI delivers instant, on-brand responses across social channels to keep customers engaged and your reputation protected.
Smart Social Moderation
Block threats to protect your brand
AI automatically detects and escalates potential risks to keep your brand image safe and conversations clean.
Sentiment Analysis
Spot issues before they explode
AI analyzes tone, urgency and emotion in social messages, alerting you to negative issues before they go viral.
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Seamless Agent Escalation
AI handles it, agents back it up
Automatically routes complex social issues to live agents with full context, ensuring smooth handoffs and fast resolutions.
Omnichannel Inbox
One place for every message
Manage Instagram, Facebook, LinkedIn and X from a single AI-powered inbox—no more jumping between platforms.
Enterprise-Grade Security
Stay compliant and protected
AI ensures every social interaction follows SOC II, GDPR and HIPAA standards, keeping customer data secure and private.
Explore the Capacity platform
Intelligent Virtual Agents
Agent Assist + Live Support
Campaigns + Workflows
Conversational AI
Insights + Analytics
Security + Integrations
Trusted by 19,000+ organizations
Frequently asked questions
How does Capacity Social IVA respond to customer messages?
AI instantly generates accurate, on-brand responses for social media inquiries, ensuring quick resolutions and keeping customers engaged without delays.
Does Capacity detect customer sentiment in social media interactions?
Yes, real-time sentiment analysis identifies tone, urgency and emotions, helping you take action before small issues turn into big problems.
Can Capacity escalate complex social media issues to agents?
Absolutely. AI routes difficult inquiries to live agents with full conversation history, ensuring smooth handoffs and faster resolutions.
What social platforms does Capacity support?
Capacity integrates with Instagram, Facebook, LinkedIn and X, allowing you to manage all social interactions in one place.
Can Capacity Social IVA personalize responses?
Yes, AI uses customer data and conversation history to deliver personalized, context-aware responses that improve engagement.
Does Capacity ensure compliance with data protection laws?
Yes, all interactions follow SOC II, GDPR and HIPAA standards, ensuring secure and compliant communication.
How does Capacity track social media performance?
A built-in dashboard provides insights on engagement, sentiment trends and response effectiveness to optimize your strategy.
Can teams review AI-generated responses before posting?
Yes, businesses can set up approval workflows, allowing teams to review, edit or approve AI responses before they go live.
How do I get started with Capacity Social IVA?
Book a demo to see how Capacity transforms social engagement with AI-powered automation and brand protection.
Ready to elevate every conversation?
Find out how Capacity can help your team do their best work.