Refactory is now part
of Capacity
Refactory’s telecom and omnichannel orchestration expertise is now part of Capacity’s AI-powered support automation platform, helping organizations automate customer interactions across voice, chat, SMS and digital channels..
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AI Agents
Agent Assist
Post Interation Workflows
Outbound
Integrations
AI Knowledge Orchestration
Trusted by 20,000+ organizations
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Unified Support Automation
Connect every customer interaction
Unify voice, messaging and digital support workflows across channels to create more connected customer experiences and reduce operational complexity.
Telecom-Grade Automation
Built for complex customer environments
Support high-volume customer operations with automation designed for scalability, reliability and real-time interaction management.
One Platform
Every interaction, one single source of truth
Capacity combines AI agents, real-time agent assist, AutoQA, conversation intelligence and outbound automation into one connected platform powered by shared knowledge and orchestration.
Capacity in numbers
20K+
Happy customers
1.5M+
Users who love us
36.3B+
Automated interactions
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