Most businesses have a knowledge problem.
Rather, they have a lot of it—and no good way to organize it.
Despite the vast amounts of data available within a company, it can be almost impossible for any one person—whether in sales, marketing, product research, or senior leadership—to find the answers they need.
And this isn’t just a problem for a massive enterprise. Even at a company with just 50 employees, the same thing holds true.
When someone within a company needs information they assume must exist somewhere, their first move is usually to ask anyone or everyone via Teams, Slack, Zoom, or Google Chat. Unfortunately, this can cause delays, confusion, and distraction.
Even worse, it causes businesses as a whole to lose out on important revenue.
Sales teams are losing time they could be selling. Customer support teams could resolve issues faster and support more customers in a day. Marketers may commission new research when relevant data already exists. And subject matter experts (SMEs) are buried under a pile of questions they shouldn’t have to answer. Decision-makers at all levels could act more swiftly if they had quick access to the right data.
The problem is that data is messy—especially unstructured data like PowerPoints, PDFs, Word documents, audio files, video content, service tickets, and more. This data is hard to search, and most systems just search keywords or filenames.
Plus, data doesn’t just live in one place. It’s spread across platforms like SharePoint, Teams, Box, Google Drive, Salesforce, ServiceNow, Confluence, external vendors, and more. Each platform has its own interface and login, and only searches itself (and all too often, not very well).
But there’s a solution: federated search.
Systems like Capacity integrate to 100+ apps and platforms, work across data types, prioritize enterprise security and…can actually search knowledge.
Here’s how it works: when searching for information, all an employee has to do is ask Capacity Answer Engine® a question, like, “What were our sales numbers last quarter?”
The Answer Engine® searches across all files and all locations to find the right answer. It then brings back the right file, even voting the exact page where the answer is located.
With intuitive search, businesses can reclaim valuable time, improve customer and employee satisfaction, and completely eliminate knowledge silos.
It’s impossible to perfectly organize data. It would take an enormous amount of time and resources that most teams just don’t have. Plus, what works for one team may not work for others.
But with Answer Engine®, knowledge doesn’t need to be perfectly organized. It’s right there, at your fingertips. Businesses can finally put their data to work.
