Your organization’s AI-powered switchboard. Effortlessly source, capture, and share knowledge.
What solution will give your team and your clients the kind of experience they actually want?
There are so many different places employees and customers can ask questions—email, Slack, SMS, social media outlets—and the answers to these questions can live in so many different places, including in the minds of your team members.
Capacity makes answering questions easy. When the platform knows the answer to a question, it will immediately share it. If Capacity doesn’t know the answer, it will reach out to a human-in-the-loop CoPilot to get it, and then remember it from that point forward.
Whether you want to set up email notifications or department groups, Capacity simplifies the process.
Seamlessly connect to 50+ (and counting) popular enterprise apps. The ticketing possibilities are endless.
Experience UI that enables you to share need-to-know documents with your team.
No need to fiddle with application links or plug-ins—just connect and instantly access the knowledge you need.
Not every question needs to be handled by a live agent. Let Capacity’s chatbot cover your level one support.
Never miss an opportunity to connect with customers. Know exactly when there’s a new question or response.
Empower your team with intuitive design and effortless access to their preferred communication channels.
Manage the API connections to your organization’s mission-critical apps—no dev team required.
Alert teammates when a trouble ticket is closed with Capacity’s broadcast feature.
When it comes to handling support tickets, you should have all the information you need in an instant.
Locating information is easy when you can control exactly how the articles display in your knowledge base.
We believe that your customers should have access to information even after business hours.
Empower your customers with an intuitive interface. Empower your staff with automation.
AI and baked-in analytics mean you’ll never waste valuable time tracking tickets.