Your organization’s AI-powered switchboard. Effortlessly source, capture, and share knowledge.
What solution will give your team and your clients the kind of experience they actually want?
There are so many different places employees and customers can ask questions—email, Slack, SMS, social media outlets—and the answers to these questions can live in so many different places, including in the minds of your team members.
Capacity makes answering questions easy. When the platform knows the answer to a question, it will immediately share it. If Capacity doesn’t know the answer, it will reach out to a human-in-the-loop CoPilot to get it, and then remember it from that point forward.
There are a lot of helpdesks and ticketing systems available to empower support teams. These tools help teams increase productivity and efficiency. While having multiple options is a great problem to have, it’s important to choose a helpdesk that aids customer service and acts as a support system for your internal team.
The typical expectation for helpdesks and ticketing software includes a dashboard that enables teams to better manage their incoming tickets and questions. However, this typical platform doesn’t reduce the volume of inquiries your team receives.
Capacity is a new kind of helpdesk that offers a self-serve option for users, which can intercept the repetitive questions and tedious tasks that bog your team down. By deflecting these highly manual tasks, Capacity allows your team to work more efficiently and to focus on the questions and tasks that require their expertise.
When questions come in that require a team member’s expertise, Capacity can reach out to a human-in-the-loop by seamlessly creating a ticket for an expert on your team to resolve the issue. The expert will reach out to the user with an answer and the answer will also be added to the Capacity knowledge base so human intervention isn’t required the next time that question is asked.
The more you and your team use Capacity, the smarter it will become. Capacity uses built-in machine learning feedback systems to refine the answers it shares. On average, Capacity can successfully answer more than 84% of all inquiries without human interaction.
For companies that want to take escalation a step further, Capacity offers LiveChat functionality. In the same scenario, when an internal or external user asks Capacity a question, ideally Capacity will have access to that information and get them their answer, enabling your users to self-serve. If Capacity doesn’t know the answer to their question, LiveChat enables a member of your team to seamlessly enter the chat and resolve the issue or answer the question.
Many helpdesks require a lot of recurring maintenance, which only replaces one problem with another. If you’re in an industry where information is always changing, it’s important to choose a helpdesk that can automatically keep your support material and knowledge base accurate and up to date.
Capacity can crawl pdf documents and provide answers to questions based on the information in those pdfs to lift the burden of maintaining data in multiple places.
Please browse the featured helpdesk options below. We made it a priority to share options and available features so users can efficiently compare products.
All your tickets should live in one central location and come with comprehensive details.
Never miss a beat and always see when new tickets are assigned to you and your team.
Whether you want to set up email notifications or department groups, Capacity simplifies the process.
Access in-depth ticket details from one screen, so your team can focus on more high-level thinking.
Seamlessly connect to 50+ (and counting) popular enterprise apps. The ticketing possibilities are endless.
Experience UI that enables you to share need-to-know documents with your team.
Not only does Capacity help your team resolve tickets, but it also stops them from happening in the first place.
No need to fiddle with application links or plug-ins—just connect and instantly access the knowledge you need.
Not every question needs to be handled by a live agent. Let Capacity’s chatbot cover your level one support.
Never miss an opportunity to connect with customers. Know exactly when there’s a new question or response.
Empower your team with intuitive design and effortless access to their preferred communication channels.
Capacity tracks all support tickets and completes the menial tickets for your IT team.
Manage the API connections to your organization’s mission-critical apps—no dev team required.
Alert teammates when a trouble ticket is closed with Capacity’s broadcast feature.
When it comes to handling support tickets, you should have all the information you need in an instant.
Locating information is easy when you can control exactly how the articles display in your knowledge base.
We believe that your customers should have access to information even after business hours.
Automate support for your customers and employees and see the positive results.
AI and baked-in analytics mean you’ll never waste valuable time tracking tickets.