Exceptional Voice Experiences
Transforming customer engagement with AI-driven speech recognition and voice authentication technology.
Lighter Workloads
Do more with less when you can rely on highly accurate self-service and IVR containment to lower your agent handling times.
Improved CX
Build world-class CX with LumenVox tools including personalized, conversational AI.
Complete Flexibility
Provides flexibility and control required to easily integrate applications in any environment – on premises, multi-cloud or a hybrid model – at scale
Maximize ROI
Our robust toolsets can save you significant time and resources through augmenting your speech applications’ usability, keeping you versatile and profitable.
Our modular technology is made for flexibility.
Legacy
Neural
Automated Speech Recognition (ASR)
Our flagship product easily recognizes a wide variety of languages and dialects. Accuracy and performance are foundational in LumenVox’s dynamic ASR engine with its end-to-end Deep Neural Network (DNN) architecture.
- Our Voice Activity Detection (VAD) can differentiate actual speech from background noise.
- Our technology determines the most-likely utterances from your user’s call. Less repeating. Less frustration.
- Speech applications can be deployed where you want: on-premises, multi-cloud, or a hybrid model. Optimal results, right where you want them.
- Text-to-speech (TTS) conveys information to your user with the most natural-sounding voices on the market with your chosen language, voice and solution.
Call Progress Analysis
Keep your communication clear with Call Progress Analysis (CPA). With high payload delivery, our CPA is also able to recognize the difference between consumer and enterprise machines as well as SIT and busy network tones for a far more effective way to get your messages delivered. Our CPA technology can most accurately determine whether the call has been connected to a live person or to an automated recording system, only beginning the message after a live human pause or an answering machine tone is heard.
Voice Biometrics
Effortlessly authenticate over remote channels, improving both customer experience and security through analyzing your customer’s voice pattern.
Active Voice Biometric Authentication
- When prompted, the customer says a specifically requested phrase, and their identity is verified and authenticated when compared to their original voiceprint from enrollment.
Passive Voice Biometric Authentication
- The customer’s identity is verified and authenticated either through saying a specifically requested phrase or it is authenticated in the background of the call during the course of the conversation.
- When the voiceprint and claimed identity are a match, the customer can proceed.
- If the voiceprint does not match the caller’s voice, the caller may not continue through the menu.
Text-to-Speech
Convey information to your user with text-to-speech synthesis, in the most natural-sounding voices on the market. Choose the language, pick the voice, and customize your solution. The best part about our TTS? It seamlessly integrates with other LumenVox products to align with your brand.