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How do we determine if our company is far enough along the CX journey?

by | Apr 15, 2021

You can tell you have a mature CX journey when you consistently review your objectives, activities, achievements, and strategies to make modifications where needed. The right CX program should also align with your brand value and business goals.

Many of your competitors are already improving on the CX front. Customer needs never remain static, so neither should your CX strategy. In fact, customers now expect similar experiences regardless of industry.