Unlike the simpler rule-based bots of yesteryear, AI-powered chatbots are making interactions feel completely natural. With more developed features such as natural language processing (NLP) and guided conversations these new solutions have vastly improved the user experience—and will continue to do so. As UI expectations increase with chatbot technology, more companies are expected to adopt artificially intelligent chatbots.
Additionally, as omnichannel communication becomes standard for customer and employee support, chatbots will evolve accordingly. No matter the application, AI-powered bot solutions are being seamlessly integrated across every communication medium—meeting users where they are.