Chatbots are transforming the way we do business and how we help customers. They are also changing customer expectations. According to Global Market Insights, the worldwide chatbot market is expected to reach $1.3 billion in 2024.
Also, Collect.chat has found that countries with the largest number of chatbot users are the U.S. at 36%, India at 11%, and Germany at 11%. Additionally, Drift has discovered that 64% of Internet users prefer 24-hour chatbots.