Chatbot technology has evolved over time and will continue to evolve with natural language processing (NLP). Moreover, the future of customer interactions resides with chatbots. So then, the logical route is with NLP. You see, NLP helps to break down the semantics of natural language to also understand intent. The chatbot can then respond appropriately. In addition, with machine learning (ML), the chatbot gets smarter after each customer interaction and understands more about natural language and human-style conversations.
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Automate Processes
Streamline repetitive tasks with AI workflows and automations.
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Capacity was founded in 2017 by David Karandish and Chris Sims, and is part of the Equity.com incubator. Proudly headquartered in St. Louis.
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- Deflection
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