Keeping up with AI headlines can feel like a full-time job, but if you want to understand the future of support automation, you’ve landed in the right place. In our latest webinar with CEO David Karandish, we took a deep dive into the future of support and Capacity’s roadmap. Whether you’re in a Contact Center, customer success department, or just curious about the impact of AI on CX, our webinar can help you understand how to reduce costs, optimize operations, and create better experiences.
Check out the full webinar to learn:
- How upcoming Capacity features will further connect your channels
- What Capacity’s roadmap looks like for 2025 and beyond
- How current customers can grow their channels and usage within Capacity
Too busy to watch the full video? We get it. Check out the three big takeaways:
Intelligent Virtual Agents = Faster Support and Happier Customers
Today the integration of technology into business processes is not just a trend; it’s essential. Capacity is leading this charge by developing intelligent virtual agents that seamlessly combine automation, AI, and generative AI. These advanced tools are designed to replace manual, cognitive, and creative labor across various platforms like Slack, Teams, and email.
Capacity’s intelligent virtual agents are adding value by automating routines and enhancing customer interactions. This transformative approach can redefine CX and efficiency and make every interaction count!
Capacity is Omnichannel
We’re expanding our product offerings to ensure our users have comprehensive engagement capabilities across all possible channels.
By integrating technologies from recent acquisitions – like SmartAction and more – and ensuring seamless connectivity with a vast array of apps like Salesforce and Hubspot, Capacity is setting new standards in customer engagement. These integrations allow businesses to maintain consistent, high-quality interactions with customers irrespective of the platform used. Imagine, no more juggling between different platforms and vendors.
It’s All About Customer-Centricity
Customer satisfaction is the heart of any customer service solution, and Capacity is no exception. We’re committed to building, partnering, and acquiring solutions that make every step of the customer journey smoother and more efficient.
Our partners at Culligan are a great example of how Capacity can help. With Capacity’s intelligent virtual agents Culligan has significantly increased net new revenue – over $250,000 in the 30 days since implementation. This example, and many others, highlight the immense value that Capacity’s solutions can bring, driving conversions and boosting KPIs.
What’s Next for Capacity?
As we look to the future, the team at Capacity will continue building the strength of our intelligent virtual agents, expanding our omnichannel capabilities and we’ll never lose sight of helping our users generate measurable results.
If this webinar has you feeling inspired, click below to see Capacity in action.
