Generative AI vs AI: What’s Better for Customer Support?
What Customer Support Questions Can AI Answer?
Capacity Named 2024 Speech Industry Award Winner
Following several acquisitions in voice AI, Capacity has been named a 2024 Speech Industry Award Winner by Speech Technology Magazine.
Customer Service vs Customer Experience: What’s the Difference?
Which is most important, customer service vs customer experience? Read our guide to learn the difference and how to leverage both.
Telarus Partners Now Have Access to Capacity
Capacity is excited to share that our full platform is now available for partners to sell through Telarus. Read to learn more.
5 Reasons You Need a Cloud Based Call Center
Businesses looking to offer more seamless, efficient support can benefit from cloud based call centers.
What is ASR and How Can It Help My Business?
3 Ways AI Has Improved Voice Recognition for Customer Support
New AI advancements are powering a new way of doing customer support. Learn how voice recognition improves CX.
What is NLP and How Does It Improve CX?
Learn how NLP uses AI to process text and speech, improve CX, and boost business outcomes.
3 Natural Language Processor Techniques for Boosting CX
Boost CX with these 3 best practice natural language processor techniques.
