AI-Powered Outage Management: 6 Real-World Examples in 2025
When the lights go out, every second counts. Your team needs to spring into action—fast. Technicians and engineers race to fix the problem, but while they’re working behind the scenes, your customer support team is hit with a wave of calls, messages, and emails from...
12 Best Glean Alternatives for Knowledge Management in 2025
Your business knowledge is the engine behind: Higher team productivity Faster, more efficient operations Seamless team collaboration Excellent customer service But here’s the challenge: turning raw data into actionable knowledge isn’t easy without the right tools....
Johnsonville’s AI Advantage: How an Answer Engine Solved a Data Overload Problem
Q & A with Karen Kraft, Associate Director of Consumer Insights & Analytics, Johnsonville What are some of the current pain points that you were looking for Capacity’s Answer Engine® to alleviate? We initially hired Capacity’s Answer Engine to help us more...
Capacity Strengthens Conversational AI Capabilities with Thirteenth Acquisition
Capacity has announced the acquisition of KLaunch, a conversational AI company that helps government, healthcare, nonprofit and sports and entertainment companies better connect with their customers. The acquisition deepens Capacity's conversational AI capabilities...
5 Steps to Get Started with Loan Automation in 2025
The mortgage industry is beginning to embrace automation and this blog post from Capacity illustrates 10 reasons why.
9 Use Cases for Generative AI in the Insurance Industry
Glide recently surveyed more than 1,000 operations leaders and uncovered a striking insight: 28% of businesses are already leveraging AI, and another 45% are actively implementing it. That means nearly three-quarters of organizations are actively investing in...
13 Best YellowAI Alternatives for AI Automation in 2025
AI-powered agentic platforms are transforming the way businesses operate—speeding up workflows, boosting team efficiency, and cutting costs along the way. If you’ve explored this space before, chances are you’ve come across YellowAI chatbots and AI agents. YellowAI...
9 Best Apps Like PolyAI for AI-Powered Call Centers
Picture this: an AI-powered customer support system that can read the room—picking up on customer moods, tone of voice, and chatting with the warmth and nuance of a real human. Sounds like something out of a sci-fi bestseller, right? Not anymore. This tech is ready...
11 Medallia Competitors Compared: Find the Right CX Platform
Delivering a great customer experience isn’t optional—it’s what makes your business successful. But let’s be honest: the bar for customer service is higher than it has ever been. Speed, convenience, and personalization are just the basics modern consumers expect. To...
How to Unlock AI Contact Center Revenue
For years, Contact Centers have been viewed as cost centers. They are necessary for customer support but rarely considered engines of growth. The challenges of rising costs, complex tools, and high customer expectations continue to put pressure on teams. But with the...