Awaken Intelligence (by Creovai) is now part of Capacity
Awaken Intelligence, now part of Capacity, helps contact center leaders use conversational intelligence data to inform operations and guide their frontline agents.
Explore the features
Increase customer satisfaction
Contact center interactions can make or break your customer’s experience with your business. Real-Time Agent Assist listens to your customers to identify their needs and guide your agents to a successful outcome. The results are lower-effort interactions and greater customer satisfaction.
Improve agent well-being and retention
Working as a contact center agent can be stressful, and a consistently high-pressure environment increases the risk of high agent turnover. Real-Time Agent Assist gives agents instant access to the information they need to navigate customer interactions, simplifying their workflows and reducing stress.
Improve contact center performance
When agents have the information and coaching they need at their fingertips, they resolve issues more efficiently—improving their average handle times and first-contact resolution while reducing contact center operational costs.
Capacity Product Portfolio
Intelligent Virtual Agents
Integrated AI-powered chat, voice, email, and web self-service.
Conversation Intelligence
Track performance and gain predictive insight to optimize interactions.
Real-Time Agent Assist
Guide agents to successful outcomes live in the moment.
Automated Quality Assurance
Analyze 100% of your customer interactions and build a unique score for each one.
Integrations & Security
Enterprise-grade security with over 200 prebuilt integrations.
Campaigns & Workflows
Automate tasks, streamline operations, and enhance efficiency.
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