Capacity, an AI-powered support automation platform, is proud to announce transformational growth as it continues to help brands automate interactions with customers and team members. Capacity has acquired Lucy, Envision and Linc, bringing the company’s total number...
Customer experience and support leaders know better than anyone that the role of the agent can be a tough one. Contact Centers have experienced record volumes in recent years and there are no signs of that trend changing. In this environment, leaders need to consider...
Subscribe to an RSS feed to be notified when we add new Capacity sub-processors (note: you will need to cut and paste the “Subscribe to an RSS feed” URL into an RSS Feed Reader to monitor updates). Capacity uses certain sub-processors to assist in...
We’re excited to announce that Speech Technology Magazine has named Capacity one of their 2024 Speech Industry Award Winners. The speech industry awards recognize speech technology developers and vendors who “demonstrate how artificial intelligence has transitioned...
Without customers, your business wouldn’t exist. But their expectations can be tough to meet and surpass, especially with a busy team. It’s not enough just to serve your customers—you need to make sure they’re satisfied with how you serve them, too. Customer service...
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