The Rise of AI Apps
By Scott Litman, Capacity SVP & Formerly Founder of Lucy Over the past two years, the news cycle on the rapid evolution of AI, particularly Generative AI has been overwhelming. For those immersed in the space, it’s nearly a full-time job keeping up with the...
Improving CX in the AI Age
This piece was originally published in Contact Center Pipeline. How to meet evolving customer expectations. Contact centers have long been on the front lines of customer service, but today, they’re witnessing a seismic shift in customer expectations. These...
Enhancing Security with Anti-Spoofing Technologies
As the technology companies use becomes more advanced, so are attempts to hack and spoof that technology. Cybersecurity will become more and more important, especially for companies who use AI tools such as voice biometrics. More and more devices and services rely on...