The Technical Blueprint for High-Connect Outbound Campaigns
TL;DRHigh outbound connect rates aren’t a volume problem—they’re a trust and engineering problem. To reach real people in…
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TL;DRHigh outbound connect rates aren’t a volume problem—they’re a trust and engineering problem. To reach real people in…
Not too long ago, customer experience (CX) automation platforms were something out of a sci-fi movie. Now, they…
Capacity has announced the acquisition of Creovai, a leader in real-time agent assist and automated quality assurance solutions.…
Capacity has announced the acquisition of KLaunch, a conversational AI company that helps government, healthcare, nonprofit and sports…
Author: Scott Litman, Capacity SVP & Formerly Founder of Lucy In the two years since ChatGPT’s public debut,…
In our CEO latest webinar we look at the future of support and Capacity’s roadmap. Learn how to…
AI is moving fast and it’s tough to keep up. You might think you need to build a…
This piece was originally published in Contact Center Pipeline. How to meet evolving customer expectations. Contact centers have…
As the technology companies use becomes more advanced, so are attempts to hack and spoof that technology. Cybersecurity…
The integration of conversational AI automation in the financial services sector is revolutionizing how businesses interact with their…
With on-premise Nuance rapidly approaching its end-of-support in 2025, many customers are looking for an alternative automatic speech…