Agentic AI vs Generative AI: What’s the Difference & Why It Matters
Did you know that different artificial intelligence (AI) automation solutions not only generate content and help you brainstorm…
Most Recent Articles
9 Best Intercom Alternatives: Features, Pricing & Use Cases
TL;DRIntercom is an industry standard leader in customer support solutions. But companies looking for a cheaper solution with…
Top 9 Microsoft AI Agent Alternatives for Employees in 2025
TL;DR Microsoft AI agents automate workflows, retrieve files, and assist employees across Microsoft 365 apps. They handle tasks…
Real-Time Agent Assist Explained + 5 Industry Use Cases
When a customer has an urgent question or issue, every second counts. In fact, 90% of people expect…
Top 10 Cognigy Competitors for CX in 2025
TL;DRLooking for an alternative to Cognigy? This guide compares the top 10 Cognigy competitors for customer support, including…
AI Agent Assist: Benefits for Your Team and Customers
TL;DRAI agent assist tools empower customer support teams with real-time guidance, automation, and insights. These tools represent some…
Top 10 Sierra AI Competitors & Alternatives to Try in 2025
TL;DR Sierra AI offers autonomous AI agents for customer support, but it isn’t the only solution. We reviewed…
Agentic Meaning in AI: 7 Ways It’s Transforming Business in 2025
TL;DRAgentic meaning refers to AI systems that act with autonomy—planning, deciding, and taking action without constant human input.…
Top 8 Omnichannel Support Software, Tips & Strategy for 2025
TL;DR Delivering great customer service today means meeting your customers wherever they are, whether it’s through email, chat,…
What is a Chatbox? Plus Best Practices, Benefits, and Real-World Examples
TL;DR Across industries like healthcare, hospitality, automotive, and finance, chatboxes automate repetitive tasks, personalize interactions, and provide 24/7…
5 Steps to Choosing the Best Billing Automation Software
TL;DRBilling automation software streamlines invoicing, reduces errors, and keeps payments flowing smoothly. AI-powered automation in accounting can save…
7 Ways Lead Capture Automation Software Boosts Sales + 8 Tools
TL;DRLead capture automation software collects, qualifies, and nurtures leads across channels like web, SMS, social, and email—without manual…