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Overcoming the ‘last mile problem’ in knowledge management: A guide for IT teams

By Scott Litman, Capacity SVP & Formerly Founder of Lucy The concept of the “last mile problem” is…

Bad Chatbots in the News: How to Choose an AI That Won’t Fail Your Customers

The jump from traditional “press zero” to cutting-edge AI solutions presents both a thrilling opportunity and a daunting…

What Is an AI-powered Virtual Agent and What Can It Do?

IVR automation has been around for awhile, but for the most part, it just hasn’t been very good.…