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Intelligent Virtual Agents

Integrated AI-powered chat, voice, email and web self-service.

Agent Assist + Live Support

Provide coaching, monitoring and real-time AI suggestions.

Campaigns + Workflows

Automate tasks, streamline operations and enhance efficiency.

Conversational AI

Speech recognition, branded voices, sentiment and biometrics.

Insights + Analytics

Track performance and gain predictive insight to optimize interactions.

Security + Integrations

Enterprise-grade security with 250+ prebuilt integrations.

Automate support for customers and teams

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Increase Deflections

Automated AI self-service across every channel for seamless support.

Reduce Handle Time

Accelerate resolutions with real-time AI agent assist for live support.

Increase Conversions

Boost engagement and sales with automated, intelligent customer interactions.

Automate Processes

Streamline repetitive tasks with AI workflows and automations.

Chat

Email

SMS

Voice

Web

Answer Engine

Coach

Cobrowse

Helpdesk

LiveChat

Knowledge Base

Monitoring

Recorder

Replay

Sites & Articles

Suggestions

AutoQA

Automations

Dev Platform

Workflows

Campaigns

CPA

CRM

Scheduling

Surveys

Payments

Industry

Use Case

Team

Contact Centers

Customer Support

HR & Ops

IT Support

Sales & Marketing

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See all

Automotive

Beauty

BPO

CPG

Retail/Ecommerce

Education

Banking/Credit Unions

Insurance

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See all

Authentication

Benefits Administration

Call Coaching

Call QA

Campaigns

Email Automation

Employee Onboarding

Intelligent Voice Assistant

Lead Generation

Tech Support

ROI Calculator

Blog

Events

Guides

Support

Videos

Webinars

eBook

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AI is transforming contact centers. Cut call volume, and stay ahead.

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Who is Capacity?

Capacity was founded in 2017 by David Karandish and Chris Sims, and is part of the Equity.com incubator. Proudly headquartered in St. Louis.

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  • Platform
    • Intelligent Virtual Agents
    • Agent Assist
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    • Deflection
      • Social
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Acceptable Use Policy

This Acceptable Use Policy is effective on November 25, 2025.

This policy describes the manners in which Subscriber may use and may not use the Services of AI Software, LLC, doing business as Capacity ("Capacity"), and its subsidiaries and affiliates. Notwithstanding the specificity of the policy, Subscriber remains responsible for its use of the Services in compliance with applicable law.

Prohibited Content and Communications.

Subscriber may not use the Services to transmit or store any content or communications (commercial or otherwise) that is illegal, harmful, deceptive, unwanted, inappropriate, or objectionable, including, but not limited to, content or communications which Capacity determines:

  • is false or inaccurate
  • is hateful or encourages hatred or violence against individuals or groups
  • could endanger public safety
  • violates laws, regulations, governmental orders, industry standards, or telecommunications providers' requirements or guidance in any applicable jurisdiction
  • interferes with or otherwise negatively impacts any aspect of the Services or any third-party networks that are linked to the Services
  • creates a false identity or attempts to mislead others as to the identity of the sender or the origin of any data or communications
  • solicit passwords or personally identifying information from other users for commercial or unlawful purposes
Service Integrity Violations.

Subscriber may not violate the integrity of the Services, including by:

  • Attempting to bypass, exploit, defeat, or disable limitations or restrictions placed on the Services
  • Finding security vulnerabilities to exploit the Services or attempting to bypass any security mechanism or filtering capabilities
  • reverse engineering, copying, disassembling, or decompiling the Services
  • Attempting a denial of service (DoS) attack on the Services or any other conduct that attempts to disrupt, disable, or overload Services
  • Transmitting code, files, scripts, agents, or programs intended to do harm, including viruses or malware, or using automated means, such as bots, to gain access to or use the Services
  • Attempting to gain unauthorized access to the Services
Subscriber-Created Content Standards.

Any content which is distributed by the Service or which Subscriber integrates with the Service must comply with the following content standards:

  • Messages must clearly identify the sender and purpose
  • Subscriber Content must be Subscriber's own creation or content which Subscriber is entitled to use and will not be used in breach of any intellectual property rights
  • Subscriber is responsible for Subscriber Content and assume responsibility for any claim Capacity receives which relates to defamation, breach of intellectual property, privacy or any other claim arising from Subscriber Content
  • Subscriber Content may not involve the transmission of "junk mail", "chain letters" or unsolicited mass mailing or "spamming"
  • Subscriber Content may not direct or redirect to websites that are fraudulent, phish for consumer data (social security numbers and credit card information), include weblinks/URL's that trigger software downloads that the recipient was not made aware of, or bait recipients into completing forms with the false premise they will win a prize
Specific Prohibited Content Categories.

Subscriber may not to use the Service to distribute any Subscriber Content or promote any business or activity which contains any of the following categories of prohibited content:

  • Sex (Pornography, human/sex trafficking, prostitution, camgirls)
  • Hate (including but not limited to abuse, discrimination, violence, harassment)
  • Alcohol (sale or encouragement)
  • Firearms (including ammunition)
  • Tobacco (including vaping, Cannabis, & CBD products)
  • Payday loans, Loan/Debt Consolidation, Debt Forgiveness, Debt Collection, Credit Repair, Tax Refund Loans
  • Gambling/Casino
  • Multi-level Marketing/Pyramid Schemes
  • Malware, viruses, or other malicious content
  • Cryptocurrency products or services including participation in any proposed "initial coin offering" or "initial token offering"
Compliance with Laws and Standards.

While certain features of the Services may be used to support Subscriber's compliance efforts, Subscriber acknowledges that no features or functionality of the Services are intended to be relied upon as a compliance tool. All such features are made available without any warranties and/or commitments of fitness for such Subscriber's compliance purposes. The following regulations and standards may be applicable to Subscribers usage of Services:

  • Telecom Compliance (e.g., TCPA, CAN-SPAM) and Consent "Opt-in" Requirements
  • Opt-Out / Unsubscribe Management
  • Time and Frequency Restrictions
  • Do Not Call (DNC) Registry Compliance
  • Message Content and Link Standards
  • Authorization and Identification Standards
  • Commercial Activity Restrictions.

Platform

Intelligent Virtual Agents

Agent Assist + Live Support

Campaigns + Workflows

Conversational AI

Insights + Analytics

Security

Integrations

Product

Increase Deflections

Chat

Email

SMS

Social

Voice

Web

Reduce Handle Time

Answer Engine

Advanced Call & Screen Recording

Coaching

Cobrowse

Helpdesk

LiveChat

Knowledge Base

Quality Monitoring

Replay

Sites & Articles

Suggestions

Increase Conversions

CRM

Campaigns

CPA

Scheduling

Surveys

Payments

Automate Processes

Automations

Workflows

Dev Platform

Solutions

Team

Contact Centers

Customer Support

Sales & Marketing

HR & Ops

IT Support

Industry

Banking

Healthcare

Mortgage

Software

Education

Use Case

Authentication

Benefits Administration

Call Coaching

Call QA

Campaigns

Email Automation

Employee Onboarding

Intelligent Voice Assistant

Lead Generation

Tech Support

Resources

ROI Calculator

Blog

Customers

Events

Guides

Support

Voice Shop

Videos

Webinars

 

Company

About us

Careers

Contact

Ethics

Legal

Newsroom

Partners

 

Platform +

Intelligent Virtual Agents

Agent Assist + Live Support

Campaigns + Workflows

Conversational AI

Insights + Analytics

Security

Integrations

Products +
Increase Deflections ›

Chat

Email

SMS

Social

Voice

Web

Reduce Handle Time ›

Answer Engine

Advanced Call & Screen Recording

Coaching

Cobrowse

Helpdesk

LiveChat

Knowledge Base

Quality Monitoring

Replay

Sites & Articles

Suggestions

Automate Processes ›

Automations

Workflows

Dev Platform

Increase Conversions ›

CRM

Campaigns

CPA

Scheduling

Surveys

Payments

Solutions +
Team ›

Contact Centers

Customer Support

Sales & Marketing

HR & Ops

IT Support

See All

Industry ›

Banking

Healthcare

Mortgage

Software

Education

See All

Use Case ›

Authentication

Benefits Administration

Call Coaching

Call QA

Campaigns

Email Automation

Employee Onboarding

Intelligent Voice Assistant

Lead Generation

Tech Support

Resources +

ROI Calculator

Blog

Customers

Events

Guides

Support

Videos

Webinars

Company +

About Us

Newsroom

Events

Careers

Ethics

Partners

Contact

Legal

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