Web Intelligent Virtual Agent
Transform Self-Service.
Drive Loyalty.
Improve customer experiences with better web chat experiences that quickly resolve issues and drive loyalty right where your customers are.
Why this matters
Provide next-level support by allowing customers to intuitively and effectively choose their own path to resolution directly on your site.
Get the highlights
Faster resolutions
AI-powered chat resolves 90% of inquiries instantly.
Increased conversions
Proactive engagement drives revenue and loyalty.
Seamless automation
Integrates with CRMs to automate workflows effortlessly.
Capacity in numbers
19K+
Happy customers
1.5M+
Users who love us
24B+
Automated interactions
Explore the features
AI Web Chat Agent
Instant answers, zero waiting
AI-powered chat resolves 90% of questions & requests instantly, delivering accurate responses without the frustration of long wait times.
Conversational Commerce
Higher conversions, more revenue
Proactive engagement nudges customers toward purchases by tailoring messages based on behavior, location and buying habits.
Automated Support
Seamless automation for effortless workflows
Integrates with CRMs and other systems to automate tasks, reducing manual work and speeding up resolutions.
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Your Competitors Are Automating
Are You?
High call volumes and burnout are crushing teams. AI rescues support and boosts CX—get the blueprint now.
Customizable Chatbot
Your web experience is your brand
Fully customizable design with branding, banners and quick links to create a seamless, on-brand customer journey.
CRM & Helpdesk Integrations
Connected technology with unified data
Robust integrations eliminate system switching, pulling data from CRMs, helpdesks and databases for a single source of truth.
AI-Powered Live Chat
Smooth escalations to agents when needed
Easily transition from AI to Live Chat when human support is required, ensuring a frictionless experience for complex issues.
Explore the Capacity platform
Intelligent Virtual Agents
Agent Assist + Live Support
Campaigns + Workflows
Conversational AI
Insights + Analytics
Security + Integrations
Trusted by 19,000+ organizations
Frequently asked questions
What is the Capacity AI Web Chat Agent?
Capacity’s AI Chat Agent is an intelligent chatbot that instantly answers customer questions, automates workflows and improves self-service on your website.
How does Capacity AI Web Chat Agent improve customer support?
Capacity automates responses to common questions, reducing wait times, resolving 90% of inquiries instantly and freeing up your team for complex issues.
Can the Capacity AI Web Chat Agent increase my sales?
Yes! Capacity proactively engages visitors, guiding them to products, special offers and support to increase conversions and drive revenue.
Does Capacity AI Web Chat Agent integrate with my existing systems?
Absolutely! Capacity connects with CRMs, helpdesks and databases to automate tasks and provide seamless, real-time support.
How does Capacity AI Web Chat Agent handle complex questions?
If AI can’t resolve an issue, it smoothly escalates to a live agent, ensuring customers get the help they need.
Is Capacity AI Web Chat Agent customizable?
Yes! You can brand Capacity with custom colors, logos, banners and messaging for a seamless customer experience.
Where can I deploy Capacity AI Web Chat Agent?
You can add Capacity to your website, helpdesk, CRM or internal systems to provide support anywhere customers need it.
How does Capacity AI Web Chat Agent improve over time?
Capacity learns from interactions, refines responses and creates tickets for unanswered questions to expand your knowledge base.
Can Capacity AI Web Chat Agent provide 24/7 customer support?
Yes! Capacity works around the clock, answering questions and automating support, so customers get help anytime.
How do I get started with Capacity AI Web Chat Agent?
Request a demo to see Capacity in action and learn how AI can transform your support and sales.
Ready to elevate every conversation?
Find out how Capacity can help your team do their best work.