Voice Intelligent Virtual Agent
Faster Call Resolutions.
Zero Hold Time.
Reduce call volumes, improve customer experiences and resolve issues instantly with AI-powered voice automation.
Why this matters
Traditional phone support is costly, inefficient and frustrating. Capacity’s Voice IVA delivers seamless automation, reducing wait times and handling inquiries without needing a live agent.
Get the highlights
Reduced call volumes
Automate routine calls, freeing agents for complex cases.
Faster resolutions
AI-powered voice interactions resolve issues in real time.
Seamless escalation
Transfers to live agents with full context when needed.
Capacity in numbers
19K+
Happy customers
1.5M+
Users who love us
36.3B+
Automated interactions
Explore the features
AI-Powered Voice Automation
Zero hold time with instant resolutions
Answer, route and resolve customer inquiries instantly with AI-driven voice responses. No waiting, no frustration.
Conversational AI
Natural and human-like interactions
Capacity’s advanced NLP understands intent, sentiment and context to deliver accurate responses that feel human.
Smart Call Routing
Get the right agent, right away
Automatically route calls to the right department or agent, ensuring quick and efficient support.
Omnichannel Support
Your customers, their channel of choice
From IVR systems to voice assistants, Capacity integrates with your telephony stack for seamless voice automation.
Omnichannel Inbox
One place for every message
Manage Instagram, Facebook, LinkedIn and X from a single AI-powered inbox—no more jumping between platforms.
Enterprise-Grade Security
Stay compliant and protected
AI ensures every social interaction follows SOC II, GDPR and HIPAA standards, keeping customer data secure and private.
Explore the Capacity platform
Intelligent Virtual Agents
Agent Assist + Live Support
Campaigns + Workflows
Conversational AI
Insights + Analytics
Security + Integrations
Trusted by 19,000+ organizations
Frequently asked questions
What is Capacity’s AI Voice IVA?
Capacity’s AI Voice IVA is an intelligent virtual agent that automates customer support calls, reducing wait times and improving efficiency.
How does Capacity’s Voice IVA improve customer support?
It answers common questions, routes calls intelligently, and escalates to live agents only when needed, ensuring faster service.
Can Capacity’s Voice IVA handle complex conversations?
Yes, it understands context, sentiment, and intent, allowing it to manage intricate inquiries and escalate seamlessly when necessary.
Does Capacity’s Voice IVA integrate with my current phone system?
Absolutely! It connects with leading telephony providers, CRMs, and support platforms for a frictionless experience.
How does Capacity’s Voice IVA reduce operational costs?
By automating routine calls, Capacity significantly lowers call center expenses and improves agent efficiency.
Can the Voice IVA personalize interactions?
Yes! It pulls in customer data to provide relevant, personalized responses based on past interactions.
How secure is Capacity’s Voice IVA?
It complies with industry standards like SOC II, HIPAA, and GDPR to ensure data privacy and security.
Can Capacity’s Voice IVA improve over time?
Yes! It continuously learns from interactions to enhance accuracy and effectiveness.
How does Capacity’s Voice IVA compare to traditional IVR systems?
Unlike outdated IVRs, Capacity’s AI-driven voice solution understands natural language, enabling smoother, more efficient conversations.
How do I get started with Capacity’s Voice IVA?
Click “Request a demo” to see Capacity in action and discover how it can transform your voice support.
Ready to elevate every conversation?
Find out how Capacity can help your team do their best work.