SMS Intelligent Virtual Agent
Faster Replies, Happier Customers.
Deliver personalized SMS conversations and impactful campaigns that drive engagement, boost revenue and improve customer experience.
Why this matters
Emails get ignored. Calls go unanswered. Customers demand instant, personal and actionable communication. SMS delivers.
Get the highlights
Higher conversions
SMS drives instant engagement, increasing sales and retention.
Faster resolutions
Customers get quick answers, reducing wait times and frustration.
Smarter automation
AI-driven workflows handle tasks, freeing up your team.
Capacity in numbers
19K+
Happy customers
1.5M+
Users who love us
36.3B+
Automated interactions
Explore the features
SMS AI Automation
Targeted SMS marketing for better results
Send targeted messages to customers at the perfect moment to increase engagement and drive action.
Conversational AI
Two-way messaging for real-time engagement
Let customers reply instantly, transforming mass SMS into one-on-one interactions that build relationships.
CRM Integration
CRM-powered SMS campaigns for personalization
Automatically sync customer data, segment audiences and trigger SMS campaigns for highly personalized outreach.
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SMS AI Automation
Automated SMS follow-ups that save time
Set keyword-based triggers and workflows to send follow-ups or confirmations without manual effort.
SMS Analytics & Insights
Real-time SMS analytics for better decisions
Monitor delivery, response rates and engagement in real time to improve campaign performance.
Enterprise-Grade Security
Stay secure and compliant
Protect customer data with opt-in/opt-out management and built-in security safeguards.
Explore the Capacity platform
Intelligent Virtual Agents
Agent Assist + Live Support
Campaigns + Workflows
Conversational AI
Insights + Analytics
Security + Integrations
Trusted by 19,000+ organizations
Frequently asked questions
What is Capacity SMS IVA?
Capacity SMS lets businesses send and receive text messages to engage customers, improve communication and drive sales with targeted, real-time messaging.
How does Capacity SMS IVA help businesses?
Capacity increases customer engagement, reduces missed opportunities and drives revenue by making communication faster, easier and more effective.
Can Capacity SMS IVA handle two-way conversations?
Yes, customers can reply to messages, turning mass SMS campaigns into real-time, personalized interactions.
Does Capacity SMS IVA integrate with other software?
Yes, the SMS IVA integrates seamlessly with the Capacity CRM and other business tools to automate workflows and streamline customer communication.
Can I schedule SMS IVA messages in advance?
Yes, you can schedule single or multi-message SMS campaigns to send at the best times for engagement.
How does Capacity SMS IVA track campaign performance?
Capacity provides real-time analytics on delivery rates, customer responses and engagement to help optimize messaging strategies.
Is Capacity SMS IVA compliant with texting regulations?
Yes, the SMS IVA includes opt-in/opt-out management and follows SMS compliance guidelines to ensure customer data privacy and security.
What industries benefit most from Capacity SMS IVA?
Any business that communicates with customers—including retail, healthcare, finance and service industries—can use Capacity SMS to improve engagement and retention.
Can I send promotional messages using Capacity SMS IVA?
Yes, you can send special offers, discounts and reminders to keep customers engaged and drive sales.
How do I get started with Capacity SMS IVA?
Book a demo to see how Capacity can transform your customer communication and help grow your business.
Ready to elevate every conversation?
Find out how Capacity can help your team do their best work.