Maximize Capacity

See why 1,400+ customers choose Capacity to automate support. If you are overwhelmed with tickets, emails and repetitive tasks – you’ve come to the right place.

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Conversational AI has come to the Helpdesk

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Grow revenue with lower costs.

Reduce the time and money spent answering repetitive questions with a support automation platform that enables you to escalate from tier-0 to tier-1 support with ease.

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Increase employee engagement.

Employees are inundated with emails, phone calls, shoulder taps, and tickets. Empower your team with instant access to centralized knowledge, so your support team can focus on strategic goals and tasks that require higher-level thinking.

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Improve customer satisfaction.

Customers have a lot of questions, and they want answers at all hours of the day, every day—including weekends and holidays. Give your customers the experience they deserve with instant access to all of their FAQs.

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We’re helping teams do their best work.

With your entire organization connected via one platform, your team will be more productive than ever.

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Automated support.

In addition to simplifying how support teams filter, organize, and answer inquiries, our helpdesk was designed to deflect tickets from being created in the first place.

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Unparalleled AI.

Capacity was built from the ground up on artificial intelligence. Machine learning and state-of-the-art algorithms power Capacity’s natural language processing.

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Shared insight.

An intuitive, user-friendly knowledge base designed to help teams leverage an organization’s knowledge in the easiest way possible.

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Streamlined processes.

It’s now possible to meet teams wherever their workflow takes them. By automating repetitive tasks, teams can focus on what matters most and increase productivity.

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A screenshot of the Capacity helpdesk

The power of the platform.

With Capacity, your team can focus on what matters the most. Support automation is not just a collection of products, but instead a harmonious AI powered platform that empowers you to:

  • Answer FAQs.
    Enable Capacity to answer questions and reduce the tickets in your support team’s queue.
  • Automate processes.
    Handoff your team’s repetitive tasks to Capacity and increase productivity in cross-functional teams.
  • Build solutions.
    Use insights from Capacity to empower your employees and drive improved results.

Our natural language processing is out-of-the-box AI for better support.

State-of-the-art natural language processing means your team and customers can talk to Capacity just as they would another person. No special syntax or code needed.

an employee asking the capacity knowledge sharing platform a financial services question and the platform answering using natural language processing
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Have a conversation.

Whether you have a simple question or need to complete a multi-step workflow, Capacity’s AI chatbot can handle it.

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Welcome a new developer.

The developer platform, that is. Connect any and all of your proprietary applications with Capacity without a sweat.

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Don’t fly solo.

Our human-in-the-loop CoPilot Console ensures that no question is ever left behind.

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Recover from document fatigue.

From spreadsheets to documents to webpages, Capacity’s patent-pending document mining technology surfaces the knowledge you need, instantly.

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Put your security first.

We offer robust encryption, GDPR, CCPA, SOC 2 compliance, and complete data privacy for your organization.

Capacity helps our clients leverage their organizations’ knowledge to increase revenue, heighten productivity, ensure compliance, and so much more.

Find out how each of them are increasing their company’s capacity.

AWARDS & PRESS

We’ve got people talking.

We’re on a mission to help teams do their best work. We’re winning awards and we’re generating some serious buzz. Check out the latest news below.

Award From Analytics Insight for Top 100 Artificial Intelligence Startups to Look Out For in 2021
2021 EdTech Breakthrough Awards for Adaptive Learning Innovation
Award from KM World for Trend Setting Products of 2021
HousingWire Tech100 Mortgage Winners

Capacity, the AI-powered support automation platform, announces an additional $27 million in Series C financing, closing out the round at more than $38 million. These funds will be allocated to support new team members, enhance product capabilities…

Artificial intelligence (AI) is poised for takeoff as companies increasingly find ways to tap its benefits – but figuring out how to implement it can be challenging. Consider these common roadblocks…

Regardless of profession or field, AI has proven benefits for all. These benefits include saving time and resources, increasing productivity, and automating smaller tasks so teams can focus on higher-level thinking. Here are four practical applications of AI…

Capacity, an AI-powered support automation platform, announces its expansion into the support automation space with a unified AI platform that empowers teams to do their best work under one tech stack…