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AI Support Automation

Automate support for customers and teams.

Grow revenue, reduce costs and improve customer and employee satisfaction with AI that works across voice, web, email, social, SMS, in-app chat and beyond.

Trusted by 19,000+ organizations

Webinar

Learn How DSW Saves $1.5M with AI-Powered Virtual Agents

Cut support costs, scale AI-driven CX and find the right IVA solution—see how DSW does it.

Help your teams do their best work

AI that delivers real results

Automate responses, reduce resolution times and enhance experiences.

Unified knowledge base

Unlike others, Capacity unifies all knowledge into one smart system.

Works where you work

Integrates with 250+ CRMs, helpdesks and collaboration tools.

Support and implementation

Expert in-house implementation for seamless onboarding and success.

Capacity in numbers

19K+

Happy customers

1.5M+

Users who love us

36.3B+

Automated interactions

Your support, reimagined

Learn how integrated AI can transform your business. Explore the Capacity Platform now.

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Intelligent Virtual Agents

Resolve inquiries and issues across every channel

Automate 90% of customer inquiries across voice, chat, email, SMS and more for fast, consistent support where your customers connect.

Agent Assist & Live Support

Empower agents with real-time coaching and guidance

Boost agent productivity with AI-powered suggestions, live coaching and instant access to knowledge during every support conversation.

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Campaigns & Workflows

Trigger actions and automate follow-ups instantly

Create smart workflows that handle escalations, send follow-ups and trigger actions—no code or manual work required.

Conversational AI

Deliver natural and human-like support at scale

Engage users with on-brand, natural conversations with AI that understands intent, adapts in real time and scales effortlessly.

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Analytics & Insights

Track performance and optimize every interaction

Uncover trends, identify gaps and improve support with detailed analytics and insights across every customer interaction and channel.

Security

Enterprise-grade security, compliance and protection

Protect sensitive data with full encryption, role-based access, compliance certifications and continuous monitoring for threats and vulnerabilities.

An illustration that shows how Capacity only enables the right team members to see certain information.

Integrations

Connect with 250+ tools and platforms instantly

Easily connect to CRMs, helpdesks and business systems with 250+ pre-built integrations and flexible APIs for your stack.

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Solutions built for every business

Supporting a business isn’t easy, but we’ve got your back. Explore how we help teams overcome their biggest support challenges.

AI in Retail & eCommerce

Solve retail’s biggest CX challenges with AI

Automate 90% of customer inquiries, optimize loyalty programs and boost sales with AI-driven support.

AI in Financial Services

Smarter banking with 24/7 AI support

Cut operational costs, boost customer satisfaction and improve account management with AI-driven automation.

AI in Contact Centers

Next generation support with zero hold times

Automate resolutions, deflect tickets and empower agents with AI-driven efficiency. Deliver seamless with 24/7 support across every channel.

AI Healthcare Automation

Virtual health AI agents for smarter 24/7 patient support

Automate patient scheduling, billing and inquiries with HIPAA-compliant AI support. Reduce costs and deliver seamless care 24/7 across every channel.

Learn how AI can transform your industry.

Explore our industry solutions now

Ready to elevate every conversation?

Find out how Capacity can help your team do their best work.