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Capacity
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Intelligent Virtual AgentsIntegrated AI-powered chat, voice, email and web self-service. Conversational AISpeech recognition, branded voices, sentiment and biometrics. Agent Assist + Live SupportProvide coaching, monitoring and real-time AI suggestions. Insights + AnalyticsTrack performance and gain predictive insight to optimize interactions. Campaigns + WorkflowsAutomate tasks, streamline operations and enhance efficiency. Security + IntegrationsEnterprise-grade security with 250+ prebuilt integrations.
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Increase DeflectionsAutomated AI self-service across every channel for seamless support. Reduce Handle TimeAccelerate resolutions with real-time AI agent assist for live support. Increase ConversionsBoost engagement and sales with automated, intelligent customer interactions. Automate ProcessesStreamline repetitive tasks with AI workflows and automations.
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Your competitors are automating. Are you?

AI is transforming contact centers. Cut call volume, and stay ahead.

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Capacity was founded in 2017 by David Karandish and Chris Sims, and is part of the Equity.com incubator. Proudly headquartered in St. Louis.

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6 Frequently Asked Questions About Artificial Intelligence CEOs Need to Answer

6 Frequently Asked Questions About Artificial Intelligence CEOs Need to Answer

by Team Capacity | Oct 2, 2023

Learn from an expert roundtable on AI to better understand the applications and strategies while mitigating the risks for businesses.

Demystifying AI: A Brief Essential Primer

Demystifying AI: A Brief Essential Primer

by Team Capacity | Jul 28, 2023

AI and the Future of Healthcare Staffing with Capacity and LaborEdge

AI and the Future of Healthcare Staffing with Capacity and LaborEdge

by Team Capacity | Jul 12, 2023

MBA Webinar: How to Navigate Lower Margins and a Tighter Market Through Effective Leadership and Embracing Technology

MBA Webinar: How to Navigate Lower Margins and a Tighter Market Through Effective Leadership and Embracing Technology

by Team Capacity | Jun 21, 2022

Join top mortgage leaders virtually as they discuss navigating uncertain times with the help with technology solutions.

Streamline Your Business with (Conversational) AI Webinar

Streamline Your Business with (Conversational) AI Webinar

by Team Capacity | Jun 1, 2022

Join CEO David Karandish for a webinar where he’ll discuss how AI and automation are streamlining repetitive workplace processes.

NMP OriginatorTech Q2 2022

NMP OriginatorTech Q2 2022

by Team Capacity | May 16, 2022

Watch the replay! Learn how AI supports automation and helps originators close more loans, faster.

Virtual Lunch & Learn : The Return of Margin Compression

Virtual Lunch & Learn : The Return of Margin Compression

by Team Capacity | Feb 14, 2022

Join us for a virtual lunch and learn as we discuss the return of margin compression and how your business can get ahead.

NMP Originator Tech Q1 2022

NMP Originator Tech Q1 2022

by Team Capacity | Feb 11, 2022

Watch a virtual demo of Capacity at NMP Originator Tech, presented by Karaline Venezia, VP of Industry Solutions.

27 of the Greatest Productivity Hacks to Automate and Optimize Your Work Webinar

27 of the Greatest Productivity Hacks to Automate and Optimize Your Work Webinar

by Team Capacity | Jan 19, 2022

Join the VP of Marketing at Capacity, Justin Schmidt, to learn about the best productivity hacks to optimize your work in 2022.

Why Automation is the Key to Success in 2022

Why Automation is the Key to Success in 2022

by Alexa Schmitt Bugler | Nov 17, 2021

Learn how automation and artificial intelligence can help your mortgage business manage risk and increase profitability.

Overcoming the fear factor: What does 2022 REALLY have in store for lending?

Overcoming the fear factor: What does 2022 REALLY have in store for lending?

by Alexa Schmitt Bugler | Nov 9, 2021

Watch the webinar to learn what lending industry trends are in store for 2022.

NMP Originator Tech

NMP Originator Tech

by Alexa Schmitt Bugler | Nov 3, 2021

Watch Capacity’s demo to learn how support automation can help originators close more loans, faster.

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