The Key to Retaining Your Borrowers Post-Refi Boom

Home supply is at an all-time low, and demand is at an all-time high. Purchase volume will overtake refinance volume in 2021, and the competition for borrower loyalty is higher than ever. To successfully meet your borrowers’ needs and stay ahead of the curve, it’s critical to create the very best customer experience.

Watch Kevin Peranio, Chief Lending Officer at PRMG, David Karandish, CEO of Capacity, and Alex Kutsishin, CEO of Sales Boomerang, as they share how tech investments can have a large impact on business and customer experience.

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