Log in     Support     Status

Productivity Empowered: 4 Must-Know Stats About Enterprise Search and Discovery Tools

by | May 5, 2020

Imagine if you will, a world where the information you need at work is instantly available 24/7. No more digging through a dozen different programs, scrolling email threads, waiting for a call back, or making trips to the other side of the building to chat with Aiden in Human Resources. Sure, you like Aiden, but interruptions slow the pace of productivity—for both of you. 

And that’s no hyperbole—distractions like those listed above have been proven to destroy progress. A study conducted at the University of Irvine revealed that it takes just over 23 minutes to recover from diversions. Multiply that by the number of times per day your job calls for information discovery and moving the needle forward can feel like a real slough. 

Robots to the rescue.

Thankfully, state-of-the-art SaaS solutions are ushering in a new era of knowledge access—via enterprise search tools. At Capacity, we documented the bottlenecks of traditional fact-finding and built artificial intelligence (AI) and machine learning (ML) tools to open the floodgates of information sharing.

While we’d love to wax poetic about Capacity’s enterprise search functionality, we thought the conversation would have a bit more punch if it was preceded by some must-know stats. You see, the ROI of an enterprise search solution is more valuable than generating organization-specific search results. 

More evidence has come to light showing that information silos aren’t just inconvenient—they can have serious implications for your company’s bottom line. If you’re interested in unlocking your team’s potential and avoiding productivity pitfalls, you’ll find a lot of value in the issues and solutions listed below. 

1. On average, large firms utilize nearly 130 disparate software systems.

For employees seeking critical data or tacit knowledge, that’s 130 potential hiding places for the answers they need. Fortunately, application integration has arrived to tackle this issue head-on. By connecting to individual systems and making them instantly searchable via a chatbot embedded in the communication medium of choice (Slack, Microsoft Teams, the list goes on), teammates can retrieve mission-critical information in seconds. 

2. Automating repetitive tasks can free up 16% more productive time.

Using a feature within Capacity’s enterprise search tool we lovingly call “activated search,” teams can find and update the information contained in applications, documents, and spreadsheets. For example, your sales manager can look up a lead, modify their contact information, and update their status—all from the comfort of a chat window. 

More than a knowledge retrieval solution, this “action bot’s” functionality allows Capacity to operate as a full-blown automated support assistant.

3. Employees waste nearly two full weeks each year battling IT-related issues.

Continuing on the idea of enterprise search serving a greater purpose—troubleshooting IT issues is another area where AI-powered solutions truly shine. By connecting to your tech systems via app integration, Capacity empowers users to search for the cause and solution to IT dilemmas through a guided conversation

Once the issue is identified through a series of clarifying questions, Capacity retrieves the knowledge necessary to fix it.

4. About 53% of companies have over 1,000 sensitive files open to every employee.

Enterprise search solutions are engineered to make knowledge accessible to those who need it. Even internally, oversharing sensitive data can be a massive liability for organizations of every size. Which has led to the integration of user permission structures within enterprise search tools. 

Using OAuth, Capacity automatically mirrors users’ access to your knowledge base based on their profiles in other apps. This ensures that teams are instantly connected with the knowledge they need—and nothing they don’t. 

Discover more than you expected with enterprise search.

If the ideas discussed here have successfully gotten your attention—there’s more to come. With the proliferation of big data in business, the value of enterprise search reveals itself more every day.