What’s the first step in developing a knowledge management system?

Intimidating as it might sound, implementing a knowledge management system is easier than ever before. To start, ask your organizations a few key questions to the uncover needs and pain points a KMS needs to address:

  1. Would your organization be better-suited to cloud-based or on-premise?
  2. Does your team require app integration?
  3. Which internal processes would benefit most from centralized knowledge?
  4. Does the proposed KMS offer enterprise search (a critical feature of knowledge management)?