How does an organization gain buy-in to a new knowledge management system?

Gaining team buy-in when deploying a knowledge management system starts with identifying their key issues. Once organizational S.M.A.R.T goals have been identified, the relevant features of your KMS can be chosen accordingly.

From there, employee buy-in is the responsibility of the executive team. From the top-down, endorsing a culture of learning, adapting, improving, and sharing is critical to successful KMS implementation.