Chat AI Agent
Deflect more. Spend less.
Reduce Tier 1 support costs with AI that can answer questions, take action and escalate when needed.
Why this matters
Live agent interactions can cost up to $13.50 each. AI self-service costs under $2.00. Every routine question your chat AI agent handles is money back in your budget.
Get the highlights
Actionable AI
Go beyond FAQs with AI that answers questions, takes action and routes complex issues.
One knowledge layer
Connect your knowledge, systems and data into one AI foundation powering every interaction.
Rapid results
Launch quickly with AI chat agents that start delivering value in days, not months.
Capacity in numbers
20K+
Happy customers
1.5M+
Users who love us
36.3B+
Automated interactions
Explore the features
AI Knowledge Orchestration
Answers that never go stale
Connect SharePoint, Salesforce, ServiceNow and 250+ sources once. Every chat response updates automatically as content changes.
Connect knowledge where it lives
Index your existing systems without moving a single file. No migration required.
Deliver trusted answers
The agent surfaces the exact paragraph that answers the question, with inline citations.
Train once. Use everywhere.
The same knowledge layer powers chat, voice, SMS, email and agent assist simultaneously.
Guided Conversations
Go beyond FAQs with AI that takes action
Resolve requests end to end. The agent collects information, calls your systems and escalates with full context already captured.
Scripted and generative in one flow
Mix compliance-grade steps with open-ended AI conversation without rebuilding anything.
Trigger actions in your systems
Create tickets, update CRM records and kick off workflows through 250+ integrations.
Escalate with context intact
When a live agent takes over, they receive the full conversation history automatically.
Learning Loop
Smarter with every conversation
Every interaction is automatically scored and analyzed and the insights are fed directly back to your AI Agent.
Analyze 100% of interactions
Capacity analyzes every interaction to ensure nothing is missed.
Identify conversational improvements
Automatically feed insights back to your AI Agents for smoother conversations
Universal knowledge
When your source knowledge gets updated so do your AI Agents.
Deployment and Scale
Go live in days and scale without limits
Start with one agent and scale across teams, regions and use cases from the same platform.
Deploy on any surface
Embed on your website, intranet, Microsoft Teams or Slack from a single code snippet.
Scale across teams
Run department-, region- or language-specific agents from one platform and one knowledge layer.
Proactive engagement built in
Teaser messages proactively surface the agent to visitors before they go looking, driving a 33% lift in engagement.
Contact Center ROI
Trusted by 20,000+ organizations
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AI Agents
Agent Assist
Post Interation Workflows
Outbound
Integrations
AI Knowledge Orchestration
Frequently asked questions
What is a chat AI agent?
A chat AI agent is an AI-powered virtual agent embedded on a website, intranet or messaging platform that handles customer or employee questions automatically. Capacity’s chat AI agent connects to your existing knowledge and systems to answer questions, take action and escalate to a live agent when needed without a human in the loop for routine requests.
How does Capacity's chat AI agent work?
The chat AI agent connects to your knowledge sources such as SharePoint, Salesforce, ServiceNow, your website and more through Capacity’s AI Knowledge Orchestration Layer. When a visitor asks a question, the agent retrieves a cited answer from your indexed content in under two seconds. For more complex requests, it can collect information, trigger backend workflows and hand off to a live agent with full context.
What makes Capacity different from other chat AI agents?
Most chat agents are sealed point solutions. Capacity’s chat AI agent is a surface on top of a unified CX platform. The same knowledge layer that powers your chat agent also powers your voice, SMS and email agents and your human agent assist tools. You train your knowledge once and Capacity applies it everywhere, eliminating knowledge drift and duplicated effort across vendors.
How quickly can I deploy a chat AI agent?
Capacity deployments go live in days for organizations with existing knowledge. One JavaScript snippet embeds the agent on your website, intranet, Microsoft Teams or Slack. Festival of Nations deployed and went live in 24 hours. No lengthy implementation cycle required.
Can the chat AI agent take action, or does it only answer questions?
It does both. Capacity’s chat AI agent can answer questions from your indexed knowledge, create tickets, update CRM records, call third-party APIs and trigger multi-step backend workflows through 250+ integrations. You can also mix scripted compliance-grade steps with open-ended AI conversation in the same flow.
How does Capacity handle escalation to a live agent?
When a conversation needs a human, Capacity escalates to your existing live chat, helpdesk or ticketing environment or to Capacity’s native helpdesk if you don’t have one. The live agent receives the full conversation history and any data collected during the AI interaction, so the customer never has to repeat themselves.
Can I run multiple chat agents for different departments or regions?
Yes. Each Capacity organization can run up to 100 chat AI agents from a single platform, each with its own branding, knowledge scope and purpose. A Multi-agent Menu lets visitors self-route to the right agent. There is no per-agent licensing friction.
Does the chat AI agent work with my existing tech stack?
Capacity connects to 250+ systems out of the box, including Salesforce, SharePoint, ServiceNow, Google Drive, Zendesk and more. Your knowledge stays where it lives. Capacity indexes it without requiring migration. For any system without an API, Capacity’s Developer Platform enables custom integrations.