BPO AI Support
BPO That’s Fast, Cheap and Fully Automated.
Win more contracts with AI that deflects inquiries, boosts productivity and streamlines operations to deliver faster, better support at lower cost.
Boost service quality while reducing overhead
90%+
Customer inquiries automatically resolved
66%
Operational cost savings
30%
CSAT improvement
Maximize BPO efficiency with AI
Deflect 90% of support inquiries, no agents needed
Most AI platforms answer questions. Ours solves issues, just like a real agent would.
Resolves issues instantly
Capacity AI delivers fast, accurate and personalized self-service support.
No stiff scripts or robotic loops
Our AI engages customers in natural, helpful conversations.
Seamless omnichannel support
Customers can reach out via email, voice, SMS and chat. AI always keeps context.
Automates routine tasks
AI reliably manages routine inquiries, taking them off your agents’ plates.
Build a more efficient, higher performing BPO call center
Capacity ensures new and experienced agents work faster and smarter with:
Real-time AI assistance
Instant knowledge base responses to agent queries.
Automated coaching & QA
AI-driven insights and training to improve agent performance.
Faster agent onboarding
Equip new hires with on-demand AI guidance from day one.
Live transcription & call summaries
Automate post-call work so agents can take more calls per hour.
Better support. Lower costs. Happier customers.
Meet the AI that actually improves BPO customer service while reducing overhead.
Reduce AHT
Automate repetitive FAQ and workflows to resolve issues faster.
Improve CSAT & satisfaction
AI support that performs as well as your best agents.
Do more with less
Handle more support requests without needing more agents.
Lower agent costs
Reduce the number of live agent interactions while maintaining SLAs.
From first touch to final insight, Capacity AI handles it all
AI support & deflection
Improve customer satisfaction with AI voice, SMS, email and chat support.
Real-time agent guidance
AI delivers answers and prompts to help agents work faster and more efficiently.
Automated workflows
Capacity reduces agent workload by automating tasks like CRM updates.
Actionable AI insights
AI tracks SLAs, ticket handle time and BPO contact center performance.
Trusted by 19,000+ organizations
Explore Capacity’s premium features
Knowledge Base—Smarter, self-managing knowledge
Manage all your knowledge in a self-updating system for fast, accurate answers.
Workflow Automation—Streamline operations, optimize efficiency
Free up agent time by automating routine tasks like CRM updates and call notes.
Voice Solutions—24/7, human-like assistance
Customers can speak naturally, and AI responds in kind for FAQ and guidance.
LiveChat—Effortless agent handover
Ensure agents have full chat history and context when you need a human in the loop.
Coach—AI agent training for better service
Improve agent performance with targeted coaching and real-time AI assistance.
Helpdesk—AI support across every channel
AI quickly resolves issues via chat, email, SMS, and voice, always keeping context.
Seamlessly connects with your BPO tech stack
Capacity AI integrates with your CRM, workforce management tools and client platforms right out of the box, with zero disruptions.
More volume, fewer resources: the only AI BPOs need for CX success
Automate inquiries, assist agents and optimize workflows to handle more support requests with fewer resources. Fully white labeled and ready to deploy in just 30 days.
Frequently asked questions
How does AI improve BPO efficiency?
Capacity’s AI reduces agent workload by automating routine tasks, guiding agents with real-time knowledge and streamlining workflows—resulting in faster resolution times and fewer escalations. Our Agent Assist technologies provide AI-driven coaching, response suggestions and automated QA, helping agents resolve customer inquiries more efficiently while improving performance and compliance.
How does Capacity reduce BPO costs?
By deflecting 90%+ of inquiries and automating repetitive processes, Capacity lowers operational costs and improves agent productivity.
Can Capacity be white-labeled for BPO clients?
Yes. BPOs can offer Capacity under their brand, allowing them to integrate AI into their services without developing in-house AI solutions.
How does Capacity assist live agents?
AI provides instant knowledge base access, real-time call transcription and automated call summaries to help agents resolve cases faster.
Does Capacity improve agent retention?
Yes. By reducing repetitive tasks and automating post-call work, agents experience less stress and higher job satisfaction, reducing turnover.
Can Capacity work across multiple support channels?
Absolutely. Capacity integrates with voice, email, SMS, chat and social media for a seamless customer experience.
How quickly can Capacity be deployed in a BPO?
Does Capacity offer multilingual AI support?
Yes. Capacity supports 260+ languages for cloud translation, with selected languages available for speech recognition and text-to-speech.
What results can BPOs expect from AI automation?
BPOs using Capacity see a 50% faster ticket resolution, 30% increase in CSAT, 66% operational cost savings and overall improved customer satisfaction, reducing agent workload while enhancing service quality.
We’re on G2, too. Dig it.
The most secure support automation platform
Capacity keeps your business and customer data 100% safe—no compromises. We are fully compliant with HIPAA, CCPA, FERPA, GDPR, and SOC 2 TYPE II.
