AI Agent Assist: Benefits for Your Team and Customers
Do you use AI-powered chatbots, email, voice, and text automations, but still feel like something is missing? Real automation shows up when your people get the right tools to succeed in their jobs. That’s why AI agent assist is the new benchmark for customer and...
Top 10 Sierra AI Competitors & Alternatives to Try in 2025
Are you in the market for autonomous AI agents that can help your customers solve issues on the spot, optimize your support team, and save time? Then you’ve probably come across Sierra AI. This enterprise AI startup, focused on building autonomous AI agents for...
5 AI Agent Examples for Retail Business Growth in 2025
AI agents for retail are expected to drive 20-30% efficiency gains for retail businesses in the next five years—making investing in AI for retail a high priority for business leaders today. With customer expectations and the cost of meeting them rising fast, retailers...
6 Best Hotel Chatbots for Hospitality Businesses in 2025
What if your hotel could handle hundreds of guest inquiries simultaneously, offer personalized recommendations at 3 AM, and save millions in operational costs? Hotel chatbots are making this possible, with: Omnichannel automation Unified data 24/7 customer...
Agentic Meaning in AI: 7 Ways It’s Transforming Business in 2025
You’ve probably seen the term “Agentic AI” popping up everywhere lately, but what is the agentic meaning behind it? Agentic definition is used to describe people who take initiative—those who think for themselves, make decisions, and take action. Now, that same idea...
Capacity Bridges Agent Guidance and Automation Gap with Creovai Acquisition
Capacity has announced the acquisition of Creovai, a leader in real-time agent assist and automated quality assurance solutions. The acquisition strengthens Capacity's conversation intelligence capabilities, providing clients with a unified platform for optimizing...
AI in Utilities: 7 Use Cases for Smarter Energy and Water in 2025
Artificial intelligence in energy and utilities is redefining the future of water, power, and gas providers in the U.S., and already it’s changed how many operate today. From handling surging customer inquiries during outages to optimizing grid operations and...
5 Steps to Choosing the Best Billing Automation Software
As your business grows, so do the wins—and the challenges. One of the trickiest? Billing. Suddenly, it’s not just about sending an invoice. You need fast, accurate billing, strong security, and a seamless experience that connects your business to your customers....
7 Ways Lead Capture Automation Software Boosts Sales + 8 Tools
If marketing and sales teams had one wish, it’d be for simple, seamless lead generation. The good news? With today’s technology, generating high-quality leads can happen automatically—even after you’ve clocked out—without any manual effort. The answer? Lead capture...
6 Ways Personalized Customer Experience Drives Revenue in 2025
Even the slightest inconvenience can make customers leave for a competitor with just one click. That’s why delivering a truly personalized customer experience is no longer a nice-to-have—it’s what sets your service apart. And personalization goes far beyond dropping...