What’s the Difference? Conversational AI Chatbots vs. Assistants for Business
AI isn’t so new anymore, but plenty of business leaders are still learning the differences between various technologies – and importantly, learning when to implement different tools. AI can reduce support costs and increase efficiency across your business, but with...
How to Use AI Answers for Customer Support
If you think today’s customers solely want support experiences live via phone; think again. What today’s customers want is a fast, easy resolution of their issue. And they want to do it on the channel of their choice. These rising customer expectations mean that...
What is an AI Answerer and How Can it Help with Customer Support?
An AI answerer is like your tech-savvy friend who always knows the answers. It uses artificial intelligence to provide responses to questions by understanding and processing natural language. This AI-powered tool is a modern-day essential for customer support because...
5 Reasons You Need an AI Email Generator for Support
Email: a convenient way to communicate, and a thorn in the side of business efficiency. Modern workers now spend the majority of their time catching up on email and communicating with colleagues, not performing revenue-generating tasks. Plus, customer demands are only...
Top 5 AI as a Service Solutions for Customer Support
Looking for AI tools to make your customer support more efficient? Luckily, you don’t have to start from scratch and develop your own large language model to use AI effectively. New AI as a service (AIaaS) solutions offer ways for businesses to reap all the benefits...
How AI Can Help Every Agent User and Manager Improve CX
For businesses looking to improve CX, consider how AI supports agent user and manager success in Contact Centers.
Generative AI vs AI: What’s Better for Customer Support?
Just like the internet and email before it, AI is revolutionizing the way we work. But it can be tough to keep up with the terminology. With more and more workers turning to AI to alleviate overwhelming workloads—68% of workers struggle with the pace and volume of...
Three Ways to Optimize a Customer Experience Dashboard
When customer expectations are higher than ever, a customer experience dashboard is more than just a tool; it's a necessity. A well-optimized dashboard can streamline your organization’s operations and enhance customer satisfaction. Consumer perceptions of CX...
What Customer Support Questions Can AI Answer?
Every day, AI’s potential to revolutionize customer support grows more exciting. But just what kind of questions can AI answer? How can AI-powered support trim costs, enhance operational efficiency, and boost overall customer experience? Let’s dive into how using AI...
Capacity Acquires Lucy, Envision and Linc, and Announces $26 Million Series D Funding Round
Capacity, an AI-powered support automation platform, is proud to announce transformational growth as it continues to help brands automate interactions with customers and team members. Capacity has acquired Lucy, Envision and Linc, bringing the company’s total number...