AI in Government
Secure, Instant, 24/7 Citizen Support.
Streamline operations, reduce wait times and empower government teams with AI-driven automation. Deliver faster, smarter service to every employee and citizen.
Faster for citizens. Easier for agents. 100% secure for government teams.
12%
Reduction in handle time
46%
Saved time
23%
Surge in quality ratings
Citizen-first support meets government-grade compliance
For government agencies: Less busywork, more impact
Boost efficiency, improve accuracy and ensure compliance by giving your agents the tools they need to succeed.
Continuous coaching
Monitor, record and analyze calls to provide feedback and ensuring compliance.
AI-powered agent guidance
Real-time prompts equip agents with the right information at the right time.
Predict & prepare for demand
AI forecasts peak periods to ensure the right staffing levels.
Only escalate complex issues
AI manages routine inquiries, so agents handle the conversations that count.
For citizens: Instant, accurate support 24/7
Deliver fast, reliable and 100% secure government support, without the long wait times.
Resolves issues instantly
AI delivers fast, accurate answers without any delays.
Meet citizens on their terms
Offer lifelike AI support via voice, chat and SMS.
No robotic menus or stiff scripts
AI engages citizens in natural conversations, just like your best live agents.
Stay secure, compliant and audit-ready
Protect data, enforce regulations and bolster compliance with intelligent security and monitoring.
Automated security checks
AI reliably detects and flags risks in real time.
Built-in compliance
AI tracks, enforces and maintains regulatory standards.
Government-grade security
Including CAC authentication, FIPS compliance and Azure for U.S. Government.
Always audit-ready
AI captures and organizes records for full transparency.
Better public service, without the red tape and frustration
Seamless citizen self-service
Allow citizens to get answers instantly, reducing agent workload and wait times.
Secure conversations
Government-grade security ensures personal data and applications remain protected.
AI-assisted case management
Automate workflows for claims, benefits processing and public records requests.
Workforce productivity
AI streamlines internal processes, reducing overhead and optimizing efficiency.
Explore Capacity’s premium features
Knowledge Base: Smarter, self-managing knowledge
Manage all your knowledge in a self-updating system for fast, accurate answers.
IVA Voice solutions: 24/7 secure citizen support
Cut wait times with AI virtual agents for the government sector that handle inquiries instantly and intuitively.
Chat solutions: Fast, AI-powered assistance
Free up agents for complex issues while providing citizens with quick answers.
Analytics: Turn data into smart decisions
Unlock deep visibility into call performance, citizen interactions, and volume trends.
Capacity Answer Engine: Instant answers, zero searching
Let agents find the exact insights they need in seconds—no uploads or silos.
Click2Coach: AI agent training for better service
Continuously improve agent performance with targeted coaching and real-time AI assistance.
Success Story
Defense Finance and Accounting Service (DFAS)
“Owing to our defense forces, we aim for unparalleled service. Monthly, we oversee millions of transactions on their behalf. Whenever they reach out, we aspire to deliver unparalleled service. Capacity aids us in optimally staffing our centers and elevating the experience for our defense personnel.”
Trusted by 19,000+ organizations
Seamlessly integrate with government-approved technology partners
Capacity connects with authentication, call center and other public service software to enhance your existing workflows and ensure compliance with zero disruptions.
- Azure
- CAC Cards
- FIPS compliant
- CCAS
Smarter public service starts here
Give your agents real-time knowledge, automated workflows and AI-powered assistance to enhance citizen experiences, improve efficiency and ensure compliance.
Frequently asked questions
How is AI used in government?
AI streamlines public sector software by automating inquiries, case management and compliance tracking for both citizens and government employees.
What are some AI use cases in government?
AI helps citizens and government teams with:
- Secure citizen self-service for benefits, claims and tax inquiries
- Employee support for payroll, HR and IT requests
- Case management automation for legal, compliance and policy updates
- Predictive staffing & workflow automation to optimize resource allocation
How does AI improve support for government employees?
AI enables government workforce automation by:
- Assisting employees with payroll, HR and administrative inquiries
- Automating IT support with AI-powered helpdesk solutions
- Reducing manual work in compliance tracking and reporting
- Providing instant access to policy, legal and regulatory data
How does AI help with government compliance?
AI automatically tracks regulations, flags compliance risks and organizes audit-ready records while meeting FIPS standards and integrating with Azure Government Cloud.
What security measures does AI offer for government agencies?
AI ensures government-grade security through:
- CAC authentication for secure logins
- FIPS compliance for data security
- Cloud deployment on Azure for U.S. Government
Do government teams need to migrate data to use AI?
No. AI-powered government software solutions index data without requiring migration, accessing information directly from SharePoint, ServiceNow, Salesforce, Google Drive and more.
How does AI improve government call centers and employee support desks?
AI helps manage high call volumes and employee inquiries by:
- Predicting peak periods to optimize staffing
- Automating routine inquiries so agents handle complex cases
- Providing real-time agent assist to speed up responses
- Offering secure chatbots and virtual agents for instant answers
How does AI-powered analytics benefit government agencies?
AI-driven government analytics help analyze inquiries from both citizens and employees, detect trends and improve operational efficiency.
What’s the deployment time for AI in government agencies?
Standard AI solutions for public sector organizations can be deployed in as little as six weeks, depending on security requirements and integrations.
We’re on G2, too. Dig it.
The most secure support automation platform
Capacity keeps your business and customer data 100% safe—no compromises. We are fully compliant with HIPAA, CCPA, FERPA, GDPR, and SOC 2 TYPE II.
