Textel is now part of Capacity
Textel, now part of Capacity, enables businesses with conversational AI in SMS to bring AI-powered two-way messaging, automated campaigns and contact center-grade texting.
In the beauty industry?
Automate bookings, reduce no-shows, and keep clients coming back with AI-powered SMS that integrates with the salon software you already rely on to keep operations running smoothly.
Capacity Product Portfolio
Intelligent Virtual Agents
Integrated AI-powered chat, voice, email, and web self-service.
Conversation Intelligence
Track performance and gain predictive insight to optimize interactions.
Real-Time Agent Assist
Guide agents to successful outcomes live in the moment.
Automated Quality Assurance
Analyze 100% of your customer interactions and build a unique score for each one.
Integrations & Security
Enterprise-grade security with over 200 prebuilt integrations.
Campaigns & Workflows
Automate tasks, streamline operations, and enhance efficiency.
Trusted by 20,000+ organizations
Explore the features
SMS AI Automation
The right message, at the right moment, automatically
Keyword-based triggers and AI-powered workflows send targeted messages, follow-ups, and confirmations at exactly the right moment — turning your contact list into a revenue channel without adding work for your team.
Conversational AI
Two-way messaging that feels personal at scale
When customers reply, Capacity’s conversational AI picks up the thread automatically. Synced with your CRM, every response is informed by real customer data so interactions feel personal, not broadcast.
CRM Integration
See what’s working and stay compliant
Real-time visibility into delivery rates, response rates, and engagement means you can optimize campaigns as they run. Built-in opt-in/opt-out management and security safeguards keep customer data protected across every industry.
Build stronger client relationships with every text you send
90%+
of customers prefer text message over direct phone calls.
97%
of companies say texting has improved their customer interactions.
89%
of customers prefer texting a business over any other channel.
Ready to elevate every conversation?
Find out how Capacity can help your team do their best work.