Technology Support Automation
AI SaaS Support. Deflect Tickets, Not Customers.
Free your support team from repetitive tasks and tickets by giving your customers the fast, accurate answers they expect—instantly.
Boost customer satisfaction while reducing costs
90%+
Customer inquiries automatically resolved
66%
Operational cost savings
30%
CSAT improvement
Meet the AI support platform that solves issues before they become tickets
Support your customers in your software
Most AI platforms answer questions. Ours solves issues, just like a real agent would.
Resolves issues instantly
Embed Capacity in your software app.
Personalized experiences
Capacity targets what people will ask, before they ask it based on your content.
Take actions
Embed links that kick off actions in the Concierge such as updating licenses, adding users or helping with onboarding.
App Embeddable
Deploy to your native apps easily.
iOS and Android
Embed Capacity in your native iOS and Android apps.
Easy to integrate
One line of Javascript to deploy.
Customizable look and feel
Set your branding to match the styles of your app.
Your support portal simplified
Deploy Capacity’s AI-Powered sites to help with your support.yourdomain site.
Embedded Concierge
Reduce your inquiries with an embedded Web Concierge.
Approvals and Permissions
Set up content approvals to ensure the right content is published where you need it.
Work for both Teams and Customers
The same platform that powers your customer support site can power your intranet or team member portal.
Better support, lower costs, happier users, all in one tool
Experience AI that improves efficiency and customer service while reducing overhead.
Lower escalations
Customers get accurate answers the first time, without needing an agent.
Reduce AHT
Automate routine questions and workflows to resolve issues faster.
Improve CSAT
AI support that performs as well as your best agents.
Cut costs & reduce tickets
Free up resources while lowering expenses.
Deliver IT support across any device or channel
Discovery
Customers get on-the-spot answers via knowledge base and AI chatbots.
Onboarding
Capacity AI intuitively guides users through setup and best practices.
Account Updates
AI handles plan changes, billing inquiries and more automatically.
Troubleshooting
Quickly resolve technical issues without needing human intervention.
Powering IT support for industry leaders
Explore Capacity’s premium features
Email Solutions: Inbox automation, zero clutter
AI manages emails, keeping your inbox clear so your team can focus on complex cases.
LiveChat: Effortless agent handover
Ensure agents have full chat history and context when you need a human in the loop.
Analytics: Turn data into intelligent decisions
Unlock deep visibility into SLAs, ticket handle time, and customer pain points.
Knowledge Base: Smarter, self-managing knowledge
Manage all your knowledge in a self-updating system for fast, accurate answers.
Voice Solutions: 24/7, human-like assistance
Customers can speak naturally, and AI responds in kind for FAQ and guidance.
Helpdesk: 24/7 AI support across every channel
AI quickly resolves issues via chat, email, SMS, and voice, always keeping context.
Effortlessly integrates with your tech stack, right out of the box
Capacity connects seamlessly with your CRM, communication platforms and other essential tools without any complicated setup or disruptions.
Get AI-powered SaaS support. Live in just 30 days.
Your customers deserve fast, reliable support. Your team deserves the freedom to focus on what matters. With Capacity, you can achieve both. Fully deployed in just one month.
Frequently asked questions
How does Capacity’s AI-powered support automation benefit SaaS companies?
Capacity reduces support costs, deflects 90% of incoming tickets and enhances customer satisfaction by providing instant, accurate answers. It eliminates repetitive tasks, allowing support teams to focus on complex customer issues.
What makes Capacity different from traditional help desks like Zendesk or Freshdesk?
Unlike traditional help desks that primarily manage tickets, Capacity is built on AI-first principles to prevent tickets from being created in the first place. Our AI delivers self-service solutions through an integrated knowledge base, chatbots and automated workflows—resolving issues before they escalate.
How does Capacity ensure seamless support across different channels?
Capacity provides true omnichannel support, keeping context across email, chat, voice and live chat interactions. This means customers don’t have to repeat themselves, leading to faster resolutions and improved satisfaction.
Can Capacity integrate with our existing SaaS tools and CRMs?
Yes! Capacity seamlessly integrates with major CRMs (Salesforce, HubSpot), help desks (Zendesk, Jira, ServiceNow), and communication platforms (Microsoft Teams, Slack). These integrations enable automated workflows, making support teams more efficient.
What impact does Capacity have on ticket resolution time?
SaaS companies using Capacity significantly reduce resolution times by automating routine inquiries, troubleshooting and knowledge delivery to eliminate delays and improving support efficiency
Can Capacity handle complex support queries, or does it only manage FAQs?
Capacity does more than answer FAQs—it resolves customer issues. Our AI automates troubleshooting, account updates and plan modifications. For complex cases, it intelligently routes inquiries to the right agent, ensuring seamless escalation.
How quickly can Capacity be implemented in a SaaS company?
Capacity can be fully deployed in 30 days or less. Our AI learns from existing knowledge bases and customer interactions, ensuring a smooth transition with minimal setup time.
How does Capacity help reduce support team workload?
Capacity automates up to 90% of repetitive tasks, such as answering common questions, troubleshooting issues and handling account inquiries. This frees up agents to focus on high-value customer interactions.
Can Capacity provide self-service options for SaaS customers?
Absolutely! Capacity’s self-updating knowledge base and AI chatbots guide users through common issues, onboarding steps and troubleshooting processes to reduce reliance on human agents.
What kind of reporting and analytics does Capacity provide?
Capacity delivers real-time analytics on SLAs, ticket deflection rates, response times, and customer interactions. This allows SaaS companies to continuously optimize their support strategy.
Is Capacity secure for handling sensitive customer data?
Yes! Capacity is fully compliant with HIPAA, GDPR, SOC 2 Type II and other security standards, ensuring that all customer and business data is protected.
How does Capacity improve CSAT (Customer Satisfaction Scores) for SaaS companies?
By delivering fast, accurate answers and eliminating long wait times, Capacity significantly enhances the support experience. Customers get immediate help, reducing frustration and increasing loyalty.
Can Capacity be used internally for IT and HR support in SaaS companies?
Yes! Beyond external customer support, Capacity also automates internal IT and HR inquiries, handling requests related to passwords, policies, benefits and compliance.
What ROI can SaaS companies expect from Capacity’s AI automation?
Companies using Capacity report:
- 90% ticket deflection, reducing workload for agents
- 30% CSAT improvement
- 20% decrease in call center cost
Does Capacity offer multilingual AI support for SaaS and technology companies?
Yes, Capacity enables global support with AI-powered responses in 20+ languages for cloud translation. Selected languages are also available for cloud and on-premise speech recognition and text-to-speech applications, ensuring seamless multilingual customer interactions for SaaS platforms.
We’re on G2, too. Dig it.
The most secure support automation platform
Capacity keeps your business and customer data 100% safe—no compromises. We are fully compliant with HIPAA, CCPA, FERPA, GDPR, and SOC 2 TYPE II.
