A helpdesk is a platform that manages requests. The role of a helpdesk in a business is to provide the resources needed to answer and resolve the inquiries and issues of both customers and employees. An automated helpdesk is different from a traditional helpdesk because it empowers support teams with automated workflows within it. These workflows simplify repetitive, tedious, and time-consuming processes that support staff normally have to complete to resolve inquiries.
If you’re interested in learning more about helpdesks, check out The Ultimate Guide to Helpdesk Solutions.