A

Artificial intelligence
Also known as AI and machine learning, artificial intelligence focuses on the development of intelligent machines and systems. For instance, these machines can solve problems, perform speech recognition, plan, and learn to improve their functions.

Automation
Automation is a technology where a process is performed with little to no human intervention. Depending on the task, automation can perform the work of numerous individuals.

B

Business process automation
Also coined as BPM, this technology replaces manual efforts in a series of processes to afford better efficiency.

Business process management
With the acronym BPM, business process management is a discipline where people use varying methods to improve, measure, analyze, and automate business processes.

C

Cloud computing
Cloud computing describes a service delivered over a network by remote hardware and software. An example of cloud computing in action would be Google Drive.

Compliance
Compliance is the act of conforming to a rule. For example, a financial institution will have to comply with local, state, and federal industry regulations in order to continue business operations.

D

Data
Data is a term for individual units of information. To drill down deeper, a datum would be a single quantity. Data is often used interchangeably with information.

Deployment
To deploy a new application onto your systems. In other words, to bring a resource into working activity.

Developer platforms
A software platform that enables users to create applications without the need for extensive coding knowledge.

Digital age
Also referred to as the Information age, this is a time period beginning in the 1970s when the personal computer was introduced and information could be transferred via digital channels.

E

Enterprise-class
A product or service is labeled enterprise-class when it can handle complex transactions or processes at large volumes.

I

Implementation
When you implement something, you carry it into execution or what it was designed to execute.

L

Low-code
A movement where manual processes are automated and hand coding is eliminated. Usually, the automation connects several backends to produce an application management system.

M

Machine learning
Sometimes confused with AI, machine learning (ML) is a branch of AI based on the realized theory that systems can identify patterns and learn from data without human intervention.

Master repository
A master repository is stored in a relational database accessible by either clients or servicers and contains information on various topologies—from an organization’s IT resources or to version management of data models.

O

Optical character recognition
OCR is a technology used to scan physical documents and photos. OCR can also recognize text and convert documents to different formats such as a physical document into a PDF.

R

Reporting
Within the context of our guide, reporting refers to a gathering of data for the purpose of supporting work processes.

Reskilling
Reskilling is the process of learning new skills to qualify for a new job.

Robotic execution
Any action induced via a robot.

Robotic process automation
A technology that facilitates the automation of workflows without human intervention.

Rule-based processes
A process guided by an explicit set of rules.

S

Scalability
The ability to change in size.

Scripting
A programming language used for automating tasks.

U

User-friendly
Something that is easy to understand and interact with.

User interface
An interface where humans interact with a program or application.

V

Virtual robots
Digital robots used to create applications or program physical robots.

W

Workflow
A business process where a task is completed from beginning to end. It requires input, a set of rules, and the expected output.