What is a good knowledge management strategy?

The best knowledge management system in the world won’t be effective without a well-defined strategy for its rollout and day-to-day usage. Though the components of a knowledge management strategy vary from company to company, a deep-dive of team and customer needs is the most effective place to start. Other factors to consider when developing a knowledge management vision and strategy overview include:

  1. Organizational objectives
  2. Technological tools currently deployed
  3. Existing processes to be replaced or improved upon