Co-browsing can help your customer experience team stand out from the rest. Using co-browsing can help improve productivity and efficiency when communicating with customers. Customers like to get their issues solved in a timely manner, and co-browsing can help make their experience a positive one. Your customer experience team could see improvements in various key performance indicators (KPIs) such as average resolution time.
Intelligent Virtual Agents
Integrated AI-powered chat, voice, email and web self-service.
Agent Assist + Live Support
Provide coaching, monitoring and real-time AI suggestions.
Campaigns + Workflows
Automate tasks, streamline operations and enhance efficiency.
Conversational AI
Speech recognition, branded voices, sentiment and biometrics.
Insights + Analytics
Track performance and gain predictive insight to optimize interactions.
Security + Integrations
Enterprise-grade security with 250+ prebuilt integrations.
Increase Deflections
Automated AI self-service across every channel for seamless support.
Reduce Handle Time
Accelerate resolutions with real-time AI agent assist for live support.
Increase Conversions
Boost engagement and sales with automated, intelligent customer interactions.
Automate Processes
Streamline repetitive tasks with AI workflows and automations.
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Benefits Administration
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Capacity was founded in 2017 by David Karandish and Chris Sims, and is part of the Equity.com incubator. Proudly headquartered in St. Louis.
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- Platform
- Intelligent Virtual Agents
- Agent Assist
- Campaigns and Workflows
- Conversational AI
- Integrations
- Analytics and Insights
- Security and Integrations
- Products
- Deflection
- Handle Time
- AI Answer Engine
- Call & Screen Recording
- Coaching
- Cobrowse
- Helpdesk
- Livechat
- Knowledge Base
- Monitoring
- Replay
- Sites & Articles
- Suggestions
- Process Automation
- Conversions
- Solutions
- Resources
- Company