Business Services AI
Capture Leads. Book Faster. Support with AI.
Tired of managing patchwork systems? Our AI-powered platform captures leads, books appointments and delivers 24/7 support, all in one seamless solution.
Meet the businesses services AI that cuts costs while keeping customers happy
90%+
Customer inquiries automatically resolved
30%
CSAT improvement
66%
Operational cost savings
Say goodbye to multiple vendors: Capacity handles it all
Go from inquiry to booking in one smooth, lightning-fast flow
More leads. More bookings. Less work. Capacity AI instantly engages website visitors to turn interest into action fast.
Engage customers instantly
Engage customers and let them book the moment they’re interested. No costly delays or missed opportunities.
Automate scheduling
AI handles booking and follow-ups, reducing friction and no-shows.
Convert more with AI
SMS and email nurturing keep leads engaged until they’re ready to book.
Bring in high-quality leads
Run outbound campaigns that bring in customers and drive conversions.
Automate 90% of support inquiries, no agents needed
Most AI platforms answer questions. Ours solves issues, just like a real agent would.
Resolves issues instantly
Capacity AI delivers fast, accurate and lifelike support 24/7.
Omnichannel support
AI keeps context across email, voice, SMS and chat for seamless two-way conversations.
Personalized experiences
AI uses data to tailor responses and make every customer feel valued.
Intelligent call routing
When needed, route complex issues to the correct agents with full context.
Boost sales and service, without adding overhead
AI handles routine tasks so your business services team can focus on sales and customer satisfaction.
More time for sales & service
Free up agents to sell, upsell and provide top-tier customer experiences.
Lower costs
Reduce manual tasks, automate routine inquiries and deflect calls.
Seamless upsells
AI recommends maintenance plans, service upgrades and add-ons.
Improve CSAT
AI support that performs as well as your best agents.
End-to-end AI, from first inquiry to ongoing support
Lead capture
Instantly qualify and route leads, ensuring every inquiry turns into an opportunity.
Scheduling
Engage leads the moment they show interest and book them in real time.
Account management
Automate billing, payments and service plan updates for a frictionless flow.
Troubleshooting
Deliver 24/7, lifelike AI self-service to autonomously resolve 90% of issues.
Success Story
High Power Technical Services
“Capacity has helped us meet all of the metrics we were given. For the last 10 years, we were right in the middle of the pack, and once we implemented our first Capacity campaign, we jumped up to #1 in the nation.”
John Wells
IT Infrastructure Manager | High Power Technical Services
Trusted by leading service providers. Loved by their customers.
Explore Capacity’s premium features
Capacity Answer Engine: Instant answers, zero searching
Find the exact insights you need in seconds—no uploads, silos, or delays.
Scheduling: Book more appointments with less effort
Customers can book, reschedule, and manage appointments anytime.
Analytics: Turn data into intelligent decisions
Optimize pricing, marketing, and service strategies via deep AI-powered insights.
Knowledge Base: Smarter, self-managing knowledge
Manage all your knowledge in a self-updating system for fast, accurate answers.
SMS Solutions: Natural, AI-powered conversations
Connect with customers day or night through automated, two-way text conversations.
Helpdesk: 24/7 AI support across every channel
Deliver instant, accurate service across SMS, email, voice, and chat.
Seamlessly integrates with your service business tech stack, right out of the box
Capacity natively connects with your CRM, marketing tools and other platforms to understand and enhance your existing workflows with zero disruptions.
Ready to capture more leads and book more customers?
No more missed opportunities or wasted time. Just seamless customer acquisition, automated lead routing and end-to-end support. Live in just 30 days.
Frequently asked questions
How does AI help service providers capture and convert leads?
AI automates lead capture through chatbots, SMS and voice, instantly engaging visitors and routing them to the right team.
Can AI automate appointment scheduling for my business?
Yes! Capacity AI schedules, reschedules and manages bookings in real time, reducing no-shows and manual admin work.
What types of businesses benefit from AI scheduling and automation?
Ideal for HVAC, plumbing, electrical services, legal firms, financial services, home maintenance and more—any business that books client appointments.
What types of customer support inquiries can AI handle?
Capacity AI can resolve FAQs, schedule services, manage billing questions and troubleshoot common issues—all without human agents.
How does AI improve customer engagement for service providers?
AI personalizes interactions across SMS, email, chat and voice, ensuring instant responses and seamless customer experiences.
Does AI integrate with my existing CRM and tools?
Absolutely! We integrate with Salesforce, HubSpot, Zendesk, ServiceNow, Freshdesk, Stripe, Asana and more.
Can AI help with customer support and FAQs?
AI resolves 90%+ of customer inquiries instantly to reduce agent workload and ensure round-the-clock support.
How does AI-powered call and chat routing work?
AI directs inquiries to the right team based on customer intent, reducing wait times and improving service efficiency.
Can AI help nurture leads and retain customers?
Yes! Capacity AI sends automated follow-ups, appointment reminders and targeted marketing messages to keep leads engaged.
Is AI secure for handling customer data?
Yes! Our platform is HIPAA, GDPR, CCPA and SOC 2 TYPE II compliant, ensuring full security and compliance.
How fast can AI be implemented for my service business?
Most businesses are up and running in 30 days, seamlessly integrating into existing workflows.
Can AI suggest upsells or service add-ons?
AI analyzes customer behavior and recommends maintenance plans, upgrades and additional services to increase revenue.
How does AI handle omnichannel customer support?
AI maintains context across SMS, email, voice, and chat, providing a seamless, human-like support experience.
What makes AI a must-have for service providers?
AI accelerates bookings, eliminates missed opportunities and improves customer satisfaction, all while lowering costs.
We’re on G2, too. Dig it.
The most secure support automation platform
Capacity keeps your business and customer data 100% safe—no compromises. We are fully compliant with HIPAA, CCPA, FERPA, GDPR, and SOC 2 TYPE II.
