AI Travel & Hospitality Solutions
More Bookings. Happier Guests. Lower Costs.
Deliver lifelike, AI self-service for guests and real-time intelligence for agents to enhance service quality while cutting costs.
Elevate guest experiences and reduce overhead
03:00
Reduction in AHT
4.5/5
CSAT on par with live agents
66%
Savings per call
Meet the AI for hospitality that empowers both guests and agents
Omnichannel AI for effortless, 24/7 guest engagement
Transform more inquiries into confirmed reservations with AI for travel that provides personalized and humanlike conversations.
Seamless reservation automation
AI concierge handles bookings, payments and modifications 24/7.
Omnichannel support
Engage guests via voice, SMS, email and chat for a first-class experience.
Automate FAQs & account updates
Free up human agents by handling common requests automatically.
Intelligent call escalation
When needed, route complex issues to the correct agents with full context.
Smarter agents, smoother bookings, happier guests
AI-driven tools help agents handle more calls, reduce errors and improve service quality.
Voice biometrics authentication
Seamlessly authenticate guests via secure voice recognition technology.
AI-powered agent guidance
Real-time prompts, knowledge and insights boost call quality and service.
Reduce expensive misrouted calls
AI identifies customer intent and redirects guests to the correct service.
Maximize agent performance
Identify top agents, apply best practices, and elevate booking rates with live analytics and eLearning.
Minimize costs while maximizing guest services
AI streamlines every interaction to ensure faster resolutions, smarter staffing and seamless service at every touchpoint.
Improve CSAT & satisfaction
AI agents deliver top-tier self-service while helping human agents exceed expectations.
Reduce AHT across the board
AI handles routine tasks and guides agents through complex ones, drastically cutting AHT.
Lower agent costs
Minimize live agent interactions without compromising service quality.
Optimize call center management
Predict call volume and allocate staff more efficiently and effectively.
Turn every guest interaction into a revenue opportunity
Upsell & loyalty automation
AI suggests upgrades, promotions and loyalty offers to keep guests engaged.
Higher conversion rates
Route calls to sales teams at the perfect moment for maximum upsell and rebooking opportunities.
Smart review collection
Proactively ask for reviews and feedback, improving rankings and guest satisfaction.
Data-driven decision-making
Optimize pricing, marketing and service strategies with hospitality business intelligence.
Success Story
Royal Caribbean
Reduction in AHT
Minutes eliminated from life agents per month
Survey completion
(up from single digits)
“Capacity has helped us solve the problems we were tasked with: improve efficiency and enhance the customer experience.”
Cristy Mestre Quintero
Director of operations, trade support and service | royal caribbean
Trusted by leading hospitality brands. Loved by their guests.
Explore Capacity’s premium features
Capacity Answer Engine: Instant answers, zero searching
Find the exact insights you need in seconds—no uploads, silos, or delays.
QA Voice Solutions: AI insights for better service
Monitor and track calls, provide coaching, and support agents with AI prompts.
SMS Solutions: Natural, AI-powered conversations
Engage and support guests with real-time, automated SMS conversations at scale.
Voice Solutions: Secure, lifelike customer service
Cut wait times with AI virtual agents that handle inquiries instantly and intuitively.
Analytics: Turn data into intelligent decisions
Unlock deep visibility into guest interactions, booking trends, and team performance.
Helpdesk: 24/7 AI support across every channel
Deliver immediate, helpful responses across SMS, email, voice, and chat.
A solution tailor-made for the hospitality sector
Capacity AI’s hotel guest experience platform optimizes guest interactions, and reduces operational costs, all while delivering exceptional service across every property.
Seamless reservation automation
Virtual agents for hospitality handle bookings, modifications, and cancellations 24/7, ensuring every guest inquiry turns into a confirmed stay.
Personalized guest engagement
Send automated upsell offers, loyalty rewards and stay reminders via SMS and email to keep guests informed and engaged.
Faster, smarter customer support
AI answers FAQs about amenities, policies and local attractions, freeing up staff to focus on high-value guest interactions.
Optimize call routing & containment
Identify guest intent instantly, drastically reducing misrouted calls and cutting operational costs while improving service efficiency.
Effortless integration
Seamlessly connect AI with your PMS, CRM and booking systems like Sabre and Synxis to ensure a smooth, data-driven experience.
From reservations to customer inquiries, Capacity AI helps restaurants deliver faster service, drive more bookings and enhance the guest experience.
Automate reservations & orders
AI-powered agents handle bookings, modifications, cancellations and pickup/delivery orders instantly. No hold times, no missed opportunities.
Reduce no-shows & optimize seating
Automation in restaurants sends confirmations, reminders and cancellation options to keep tables full and maximize turnover.
Reduce staff workload & wait times
Capacity answers menu, location and service inquiries, so staff can focus on guests, improving both efficiency and experience.
Boost revenue with upsells & promotions
AI for restaurants suggests add-ons, special offers,and loyalty rewards based on guest preferences to increase average order value.
Effortless integration
Turn your documentation into a dynamic, self-updating knowledge base that delivers fast, accurate answers to users and support teams.
Capacity AI helps travel agencies streamline bookings, automate customer inquiries and deliver a personalized, hassle-free travel experience.
Automate trip planning & booking
AI assists with flights, hotels, car rentals and package deals, ensuring travelers get the best options instantly.
24/7 support for stress-free travel
Eliminate abandoned calls and long hold times by offering always-on, AI-driven assistance via voice, chat, email and SMS…so customers get the help they need, whenever they need it.
Drive loyalty through personalized experiences
AI offers tailored perks, upgrades, rebooking deals and exclusive recommendations, surprising customers with thoughtful touches that boost repeat business.
Scale support without compromising quality
Handle high call volumes with AI that responds accurately to complex inquiries, ensuring a consistent experience across every interaction.
Effortlessly integrate with your existing systems
Connect Capacity with your CRM, booking platforms and customer service tools to create a frictionless, data-driven flow.
Capacity AI helps airlines provide faster, smarter customer support while optimizing reservations, ticketing and loyalty management.
Automate flight bookings & modifications
AI handles FAQ, new reservations, ticket changes and cancellations to reduce hold times and increase conversion rates.
Real-time travel alerts & updates
Automatically notify travelers of flight changes, gate updates and baggage claim details via voice, SMS and email.
Leverage passenger feedback to improve service
AI gathers and analyzes traveler sentiment and pain points, helping airlines refine processes and enhance customer satisfaction.
Provide instant support during travel disruptions
Offer real-time updates, rebooking options and alternative routes during delays and cancellations to minimize passenger stress.
Enhance loyalty & upsell opportunities
AI-powered automation allows passengers to check reward points, redeem miles and receive personalized upgrade offers to increase engagement and retention.
Integrates seamlessly with your tech stack, right out of the box
Connect Capacity AI with your existing tech stack—no disruptions, no hassle.
Smarter support. Smoother operations. Happier guests.
Outdated, slow support frustrates guests and overwhelms staff. Upgrade to AI-powered automation that delivers instant answers, proactive engagement, and seamless assistance. Live in just 30 days.
Frequently asked questions
How can AI improve guest experience in hotels?
AI-powered virtual agents provide 24/7 guest support for reservations, check-ins, FAQs and service requests via chat, SMS and voice to reduce wait times and enhance customer satisfaction.
Can AI automate hotel reservations and cancellations?
Yes! AI concierge solutions handle hotel bookings, modifications and cancellations instantly via voice, chat and SMS, eliminating long hold times and reducing staff workload.
How does AI-powered call routing improve hospitality customer service?
AI identifies guest intent and routes calls to the correct department, preventing misdirected calls and reducing call center congestion. Hotels and travel agencies save time and cut operational costs.
How does AI help reduce no-shows and last-minute cancellations?
AI sends automated SMS and email reminders for upcoming reservations, providing guests with easy options to confirm, modify or cancel their bookings—minimizing lost revenue.
What are the top AI use cases for the travel industry?
AI is transforming hotels, airlines, and travel agencies through:
- Automated booking & cancellations
- AI-powered guest inquiries & FAQs
- Virtual concierge & personalized recommendations
- Smart call routing & authentication
- Real-time alerts & travel updates
How do AI-powered virtual agents differ from traditional hotel IVRs?
Unlike rigid phone menus, AI-powered voice agents offer natural, human-like conversations, allowing guests to speak freely while booking rooms, requesting services or checking account details.
Can AI handle guest FAQs and service requests automatically?
Absolutely! AI can instantly answer common guest questions, from WiFi passwords to restaurant hours, across multiple channels, freeing up staff for high-touch interactions.
How does AI improve guest authentication and security in hotels?
AI-powered voice biometrics and secure authentication reduce fraud, streamline guest verification and enhance check-in experiences while maintaining data security.
How can AI help increase upsells and guest loyalty?
AI detects guest preferences and recommends upgrades, loyalty perks and exclusive offers at the perfect moment to boost revenue while enhancing guest satisfaction.
Can AI assist travelers with flight updates and rebooking?
Yes! AI sends real-time flight status alerts, gate changes and rebooking options via SMS and email, ensuring a smooth travel experience even during disruptions.
How can AI improve customer service for travel agencies?
AI chatbots and voice assistants help travelers book flights, hotels and car rentals, answer itinerary questions and provide personalized recommendations 24/7.
We’re on G2, too. Dig it.
The most secure support automation platform
Capacity keeps your business and customer data 100% safe—no compromises. We are fully compliant with HIPAA, CCPA, FERPA, GDPR, and SOC 2 TYPE II.
