AI Healthcare Automation
AI Virtual Health Agents. 24/7 Patient Support.
Deliver human-like AI support that slashes costs, cuts wait times and automates patient interactions across voice, chat, SMS and email.
Smarter patient support. Tangible business results.
65%
Monthly savings
$2.30
Average cost savings per call
17%
Improvement in net promoter score
Deliver round-the-clock personalized care, without adding headcount
For patients: Fast, seamless self-service
No more long hold times, endless transfers or waiting for simple answers.
Easy appointment management
Patients can self-schedule, reschedule, cancel or join a waitlist.
Simplified billing & payments
Secure, automated SOC 2 Type II, HIPAA and PCI compliant transactions via voice.
Efficient account management
Patients can update records and request supplies and prescriptions.
No robotic menus or stiff scripts
Our AI engages patients in natural conversations, just like your best live agents.
For staff: Less repetition, more patient care
Cut the busywork. Let Capacity AI handle routine tasks seamlessly and intuitively.
Intelligent call routing
Escalate urgent cases, automate routine ones.
Instant patient updates
Integrates with Epic, AthenaHealth, and more.
Reduce workload
Automate FAQs, scheduling and patient verifications.
AI-driven staff coaching
Monitor, record, and analyze calls, provide feedback and ensure compliance.
Better support, lower costs, happier patients, all with AI
Meet the smarter healthcare automation that delivers faster, more efficient patient care without adding overhead.
Reduce no-shows
Automated voice and SMS reminders keep schedules full.
Lower operational costs
Automate the small tasks that cost you revenue.
Boost patient retention
Through proactive outreach and follow-ups.
Live in weeks, not months
Integrates smoothly to deliver immediate results.
Deliver care without barriers across any device or channel
Voice Agents
Instantly handle patient calls, appointment scheduling and billing inquiries with Virtual Agents.
SMS Scheduling
Send appointment confirmations, reminders and follow-ups automatically.
Email Automation
Automate responses to patients, staff onboarding and healthcare updates.
Chat Support
Provide real-time, AI chat support to patients for appointment scheduling and other inquiries.
Success Story
Capacity @ J&B Medical
Engagement rate
Authentication rate
Monthly savings
“Capacity has been a long-term partner and has allowed us to automate many of our simple to medium complexity calls, freeing up our human resources to focus on more value-added activities. Capacity has been a true collaborator as we continue to evolve our business.”
Dr. Stephen Shaya
CEO | J&B SUPPLY
Powering patient support for industry leaders
Explore Capacity’s premium features
LiveChat: Effortless agent handover
Ensure staff has full chat history and context when you need a human in the loop.
IVA Voice Solutions: 24/7, lifelike support
Customers can speak naturally, and AI responds in kind for appointments, prescriptions, and payments.
Chat Solutions: Real-time, authentic conversations
Offer personalized, end-to-end patient support through medical AI chatbots.
QA Voice Solutions: Smart insights for better service quality
Monitor every call, provide feedback and coaching, and improve compliance.
SMS Solutions: Natural, AI-powered conversations
Engage patients with real-time, automated SMS responses, reminders, and follow-ups.
Helpdesk: 24/7 AI support across every channel
Patients can switch between SMS, email, voice, and chat effortlessly, with AI keeping full context.
A solution tailor-made for the healthcare industry
Reduce admin burdens, cut wait times and free staff for high-value care with AI-powered, seamless patient support.
Shorter wait times, more self-service
AI virtual agents and healthcare chatbots handle scheduling, patient authentication and FAQs to reduce inbound calls and free up staff for critical cases.
No more missed appointments
Patients can book, reschedule or cancel 24/7 with no hold times. AI also sends automated reminders and follow-ups via SMS and voice to reduce no-shows.
Faster payments, fewer disputes
Automate balance inquiries, payment reminders, and secure transactions, ensuring SOC 2 Type II and HIPAA compliance while reducing staff workload.
Smart call routing, better patient support
AI authenticates callers, understands intent and routes urgent cases to live agents while handling routine inquiries autonomously.
Seamlessly integrates with your systems
Connects with EHR, practice management and contact center platforms for real-time updates and a frictionless patient experience.
Cut operational costs, streamline claims processing and enhance member satisfaction with AI-powered automation that handles inquiries, payments, and policy management 24/7.
Shorter wait times, happier members
Conversational AI virtual agents provide instant, accurate answers on benefits, deductibles, medical claims and eligibility…without the long hold times.
Billing & payment automation
Securely process payments, balance inquiries and automated reminders across voice, chat and SMS to reduce delays and improve cash flow.
Faster, smoother claims processing
Capacity AI assists with claim status updates, documentation requests, and guided claims support—freeing staff for complex cases.
Boost engagement & retention
AI delivers policy updates, renewal reminders and personalized health plan recommendations via voice, email, SMS and chat.
Compliance & security built right in
HIPAA-compliant automation and patient verification saves time and resources while ensuring secure handling of sensitive data.
Reduce calls, streamline orders and ensure accurate, hassle-free fulfillment with AI-powered healthcare automation for refills, equipment requests and payments.
Instant prescription refills & order processing
No more long hold times or manual paperwork. AI virtual agents handle requests in seconds, ensuring faster approvals and fulfillment.
Cut call volume & free up staff
Automate order status updates, eligibility checks,and payments, allowing staff to manage urgent and high-priority cases.
Secure, compliant transactions
SOC 2 Type II and HIPAA compliant AI agents ensure safe authentication, data handling and payment processing.
Never miss a refill again
Reduce missed refills and lapses in care with proactive prescription reminders, reorder notifications and follow-ups.
Works seamlessly with your healthcare software
Capacity AI integrates with Epic, AthenaHealth, Henry Schein, and more to provide real-time prescription, approval and order updates.
AI that fits right into your healthcare workflow, right out of the box
Connect Capacity AI with your existing EHR, patient appointment software, and contact center systems. No disruptions, no hassle.
AI virtual agents that works like your best patient care team, only faster.
Reduce wait times, automate patient support and cut costs…without sacrificing quality. Let Capacity handle scheduling, billing and inquiries so your staff can focus on what matters most.
Frequently asked questions
How is AI transforming patient support in healthcare?
AI virtual agents provide 24/7 patient support, handling appointment scheduling, medical inquiries, billing and prescription refills via voice, chat, SMS,and email, reducing wait times and operational costs.
What are the top AI use cases in healthcare?
- AI-powered patient scheduling, booking, rescheduling and cancellations
- Medical billing automation via secure payments, reminders,and negotiations
- Virtual AI agents for self-service across voice, SMS, chat and email
- Automated prescription refills & medical equipment orders
- Smart call routing & authentication for faster support and reduced call center load
How does conversational AI improve patient experience?
Unlike traditional IVR systems, conversational AI enables natural, human-like interactions, allowing patients to speak naturally when scheduling appointments, checking balances or getting medical information.
Can AI-powered virtual agents replace human healthcare staff?
AI doesn’t replace human healthcare professionals. Instead, it enhances efficiency by automating repetitive tasks, allowing medical staff to focus on high-value patient care.
How does Capacity automate appointment scheduling and reminders?
AI virtual agents allow patients to book, reschedule or cancel appointments via voice, chat or SMS to eliminate hold times. Automated reminders reduce no-shows by sending personalized alerts.
How do AI-powered patient reminders reduce missed appointments?
AI sends automated voice calls, SMS and emails to remind patients about upcoming appointments, offering rescheduling options and reducing last-minute cancellations.
Can AI help with patient authentication and verification?
Yes! AI-powered voice authentication and secure verification streamline patient identity confirmation, reducing fraud and ensuring HIPAA-compliant data security.
How does AI-powered call routing improve patient support?
AI authenticates patients, detects intent and routes urgent cases to live agents while handling routine inquiries autonomously, reducing call center congestion and wait times.
How does Capacity improve medical billing and payment processing?
AI enables secure, automated payments, sends billing reminders and even negotiates payment plans to improve collection rates while reducing administrative work.
What makes AI-powered virtual agents better than traditional IVR systems?
Unlike robotic IVR menus, AI-powered virtual agents provide natural, human-like conversations, handling patient inquiries faster and across multiple channels (voice, chat, SMS, email).
We’re on G2, too. Dig it.
The most secure support automation platform
Capacity keeps your business and customer data 100% safe—no compromises. We are fully compliant with HIPAA, CCPA, FERPA, GDPR, and SOC 2 TYPE II.
