AI for Media and Entertainment
AI That Supports, Sells and Scales Subscribers.
Boost subscriber engagement with AI that captures leads, automates support and enhances every interaction instantly and effortlessly.
Meet the AI that cuts costs, not customer satisfaction
90%+
Customer inquiries automatically resolved
30%
CSAT improvement
66%
Operational cost savings
Turn customer support into your next revenue stream
Lifelike AI for 24/7 engagement
Deliver instant support so customers can stay immersed in your content. No hold times, no frustration.
24/7 AI self-service
Capacity AI delivers fast, accurate and humanlike support day and night.
Every channel, one conversation
AI keeps context across email, voice, SMS and chat for seamless two-way conversations.
Personalized experiences
AI uses data to tailor responses and make every subscriber feel valued.
No stiff scripts or robotic loops
Capacity AI responds like a live agent, always pulling the latest information.
Easy for agents, exceptional for subscribers
Equip agents with intelligent tools that streamline support and enhance customer experiences.
Intelligent call routing
When needed, route complex queries to the correct agents with full context.
Deflect 90% of calls
Free up agents to sell, upsell and provide top-tier customer service.
Live AI agent guidance
Real-time prompts, knowledge and insights boost call quality and service.
Fully customizable & easy to integrate
Capacity AI embeds directly into your web, iOS and Android apps while matching your branding.
Better service, lower costs, higher conversions
Meet the AI that boosts subscriber satisfaction, extends lifetime value and reduces overhead.
Improve CSAT & satisfaction
AI support that performs as well as your best agents, only faster.
Save time & money
Reduce manual tasks, automate routine inquiries and deflect calls.
Boost conversion with conversational paywalls
Replace static pop-ups with chatbots that answer questions and drive subscriptions.
Reduce AHT
Instantly address common questions and updates to slash handle times.
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Your Competitors Are Automating
Are You?
High call volumes and burnout are crushing teams. AI rescues support and boosts CX—get the blueprint now.
From lead to loyalty: one AI to handle it all
Lead capture and follow-ups
Instantly qualify, route and engage leads, ensuring every visit turns into a revenue opportunity.
Interactive AI campaigns
Engage subscribers in two-way conversations that drive sales, upsells and loyalty.
Easy account management
Automate onboarding, billing, payments and plan updates for a frictionless flow.
Round-the-clock support
Lifelike AI instantly resolves 90% of issues, providing fast assistance whenever it’s needed.
Trusted by thousands of companies. Loved by millions of customers.
Explore Capacity’s premium features
Capacity Answer Engine: Instant answers, zero searching
Find the exact insights you need in seconds—no uploads, silos, or delays.
QA Voice Solutions: AI insights for better service
Monitor and track calls, provide coaching, and support agents with AI prompts.
Analytics: Turn data into intelligent decisions
Gain deep visibility into subscriber behavior, content engagement, and support trends.
Knowledge Base: Smarter, self-managing knowledge
Manage all your knowledge in a self-updating system for fast, accurate answers.
SMS Solutions: Natural, AI-powered conversations
Engage subscribers with real-time, automated SMS responses at scale.
Helpdesk: 24/7 AI support across every channel
Deliver immediate, helpful responses across SMS, email, voice, and chat.
Seamlessly integrates with your tech stack, right out of the box
Capacity natively connects with your CRM, CCaaS, help desk, and other platforms to understand and enhance your existing workflows with zero disruptions.
Support smarter. Convert faster. Keep subscribers longer
From subscription sign-ups to real-time assistance, our AI-powered solution keeps subscribers engaged, supported and loyal without increasing costs.
Frequently asked questions
How can AI improve customer support for media and entertainment companies?
AI automates responses to common inquiries, handles billing issues and provides 24/7 support across chat, SMS, voice,and email, reducing agent workload and wait times.
Can AI help with account management and payments?
Yes, AI assists with subscription management, billing inquiries and payment processing, ensuring a seamless experience for customers while reducing operational costs.
How does AI-powered lead capture work for media companies?
AI engages potential subscribers at key moments (such as when they hit a paywall) answering questions, offering incentives and guiding them through the sign-up process to increase conversion rates.
Can AI increase subscription conversions?
Absolutely. Conversational AI replaces static paywalls with interactive engagement, addressing concerns in real-time and boosting subscription rates.
Does AI integrate with our existing customer support tools?
Yes, our AI integrates seamlessly with CRMs (Salesforce, HubSpot), help desks (Zendesk, ServiceNow), and communication platforms (RingCentral, Genesys, NICE, and more).
How does AI reduce call center costs for media companies?
AI deflects up to 90% of routine inquiries, reducing call volume, freeing up agents to focus on complex issues and cutting operational expenses.
Can AI help with content recommendations and upselling?
Yes. Capacity AI analyzes viewer behavior to suggest relevant content, premium upgrades and add-on services to increase customer retention and revenue.
How does AI improve customer experience for live events and streaming services?
AI provides instant troubleshooting for login issues, playback errors and blackout restrictions, minimizing disruptions and keeping audiences engaged.
How fast can Capacity AI be implemented for a media company?
Most businesses are up and running within 30 days, seamlessly integrating into existing workflows with minimal disruption.
Is AI secure for handling subscriber data?
Yes. Our platform is HIPAA, GDPR, SOC 2 Type II and CCPA compliant, ensuring the highest security standards for customer data.
Can AI help media companies manage customer retention?
Yes. AI proactively engages at-risk subscribers, offers personalized promotions and streamlines renewals to reduce churn and boost lifetime value.
Does AI offer real-time agent assistance?
Yes. AI provides live agents with real-time prompts, knowledge base suggestions and automated workflows to improve call handling times and service quality.
How does AI ensure a seamless omnichannel experience?
AI maintains conversation context across SMS, email, chat and voice, ensuring subscribers receive consistent, personalized support regardless of the channel.
We’re on G2, too. Dig it.
The most secure support automation platform
Capacity keeps your business and customer data 100% safe—no compromises. We are fully compliant with HIPAA, CCPA, FERPA, GDPR, and SOC 2 TYPE II.
