AI for Consumer Packaged Goods
Stop Searching. Start Knowing. Instant Clarity.
Capacity Answer Engine® transforms terabytes of CPG data into instantly findable answers. No uploads. No hassle. Just precise AI-powered insights in seconds.
The fastest way to find every answer, even the ones you didn’t know you had
Find the right insights instantly, wherever they live
Your data should drive smarter decisions, not slow you down. Capacity Answer Engine®:
Connects to your entire knowledge ecosystem
without moving data.
Searches internal and third-party sources
like eMarketer, Mintel or Euromonitor in seconds.
No manual tagging
AI for CPG automatically indexes everything for you.
Finds insights across all content types
PDFs, PowerPoints, videos, audio and more.
Get the exact answer, not just links
Stop digging through files. Ask naturally and get precise, summarized and cited answers.
Understands natural language
Just ask like you would a colleague.
Turns lost data into intelligence
So nothing valuable goes unused.
Surfaces exact CPG insights
Pinpoints the right paragraph, chart or video timestamp.
Works inside your workflow
Tag Capacity in Teams, Slack or Zoom for on-the-spot answers.
Maximize productivity, minimize search time
Capacity Answer Engine® eliminates inefficiencies, boosts productivity and maximizes your data’s value.
Reduce strain on SMEs
Making their expertise accessible 24/7.
Eliminate redundant research costs
Saving time and resources.
Preserve institutional knowledge
Even during employee transitions.
Break down silos
Surfacing research and insights across brands, teams and locations.
Faster insights. Better decisions. Stronger teams.
Consumer insights
Analyze regional trends, category performance and consumer behavior.
R&D & innovation
Quickly access competitive intelligence and past product learnings.
Marketing & sales
Retrieve campaign performance data and marketing insights in seconds.
Operations & strategy
Ensure teams make data-backed decisions without redundant research.
Success Story
Johnsonville
“Capacity Answer Engine has added immense value to our team. Marketing and innovation managers are turning to the answer engine first with their questions, freeing up traditional subject matter experts to work on more complex and impactful business questions and projects.”
Karen Kraft
Associate Director of Consumer Insights & Analytics | Johnsonville
Trusted by leading CPG brands
Explore Capacity’s premium features
Capacity Answer Engine: Instant answers, zero searching
Find the exact insights you need in seconds—no uploads, silos, or delays.
Workflow Automation: Streamline operations, optimize efficiency
Automate tasks across 200+ apps so your team can focus on growth, not manual work.
Analytics: Turn data into the right decisions
Unlock deep visibility into team performance, customer interactions, and operational trends.
Knowledge Base: Smarter, self-managing knowledge
Manage all your knowledge in a self-updating system for fast, accurate answers.
SMS Solutions—Natural, AI-powered conversations
Engage customers and teams with automated, real-time SMS at scale.
Helpdesk: 24/7 AI support across every channel
Quickly resolve issues via chat, email, SMS, and voice—freeing your team for high-impact work.
Seamless integrations: Data-driven insights for CPG, right where you work
Instantly connect with your existing systems with any data migration. Capacity Answer Engine® works within your tech stack, delivering precise answers from every knowledge source your teams rely on.
Stop searching. Start knowing. Live in 6 weeks or less
CPG businesses generate millions of pages of insights—don’t let them go to waste. Capacity Answer Engine® uncovers insights hidden across systems, documents and research, ensuring your teams make data-driven decisions faster than ever.
Frequently asked questions
How does AI enhance CPG operations?
Capacity automates knowledge access, reducing manual research time and improving decision-making.
Does Capacity require manual data uploads?
No. Unlike other solutions that require manual document uploads, Capacity automatically indexes data from Salesforce, ServiceNow, Teams, Box, Dropbox, Google Drive, SharePoint and other platforms—ensuring immediate access to insights without time-consuming data transfers.
How much tagging or content training is required?
None. Capacity automatically indexes and categorizes content, eliminating the need for manual tagging or ongoing content maintenance. It starts delivering results from day one and improves over time.
How is content searched within Capacity?
Capacity understands natural language input, allowing users to ask questions conversationally. It also supports keyword-based searches by topic, title, source, author or date, offering flexibility in how users retrieve insights.
Can Capacity handle large datasets?
Yes. Whether you have 500 files or 50,000, Capacity’s AI-driven indexing engine scans, organizes and retrieves insights instantly—without requiring manual input.
How does Capacity ensure data remains up to date?
Capacity continuously syncs and updates indexed content in real-time, ensuring that your teams always have access to the most recent and relevant information without stale data or outdated documents.
How long does it take to deploy Capacity?
Unlike traditional knowledge management platforms that take months to implement, Capacity goes live in just 4–6 weeks, providing immediate value to your team.
How does Capacity learn and improve?
Capacity leverages AI and machine learning to continuously refine responses based on user interactions and feedback. The more your team uses it, the smarter and more precise it becomes.
Can Capacity search across different file types?
Yes. Capacity’s Answer Engine retrieves insights from PDFs, Word documents, PowerPoint presentations, Excel sheets, images, videos and audio files—ensuring that no knowledge is left behind.
Does Capacity provide answers or just find documents?
Unlike traditional search engines, Capacity functions as an Answer Engine—it pinpoints the exact answer within your content, rather than just surfacing documents for manual review.
What impact does onboarding Capacity have on my team’s resources?
Minimal. Capacity is designed to be self-managing, meaning your team won’t need a dedicated administrator. After a few short onboarding sessions, it runs independently, providing real-time knowledge without requiring constant manual updates.
Is my data secure with Capacity?
Yes. Capacity maintains your existing security protocols and does not store your data separately. It is compliant with HIPAA, CCPA, FERPA, GDPR and SOC 2 TYPE II, ensuring enterprise-grade security.
How does Capacity handle permissions and access control?
Capacity respects existing security settings in your enterprise systems. Teams only see the data they’re authorized to access, ensuring compliance and secure role-based access.
Does Capacity store my data in a separate knowledge system?
No. Capacity works within your existing infrastructure, accessing data on a permission-based level without moving or duplicating files. This ensures compliance, security and no disruption to your workflows.
How does Capacity compare to competitors like Stravito and Market Logic?
Unlike Stravito and Market Logic, which require manual data uploads, Capacity automates data discovery by indexing your entire enterprise knowledge base without requiring migration. This means:
✅ Instant deployment (live in 6 weeks)
✅ No disruption to workflows
✅ Access to ALL enterprise data—not just what’s manually uploaded
We’re on G2, too. Dig it.
The most secure support automation platform
Capacity keeps your business and customer data 100% safe—no compromises. We are fully compliant with HIPAA, CCPA, FERPA, GDPR, and SOC 2 TYPE II.
