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Six Ways to Provide an Exceptional Employee Experience

by | May 9, 2022

Creating a positive employee experience has likely been your top priority for a while. But how successful have you been at it? Without the use of technology to streamline work processes, burnout can easily happen. Your employees are your most important asset – make them a priority!

Repetitive aspects of certain jobs can bog down employees to a point where they might want to find a new job with a competitor. High employee turnover is a strong indicator that the employee experience at your company needs attention. Take a look at these six ways to fix this problem:

1. Improve communication among employees.

Even if this step sounds obvious, it’s often easier said than done. Keeping communication active among employees is not easy when employees need to look in multiple locations to find information to simple questions. 

With more people working from home now, being able to easily communicate is essential to avoid confusion and mistakes. This is the only way to get ahead of competitors.

Capacity integrates with all of your apps and is a great way to improve communication across all departments.

2. Easily answer questions with artificial intelligence.

How often have your employees been able to ask a question to their co-workers and received an instant answer? If they’re asking technical questions, chances are they had to wait days before getting something resolved.

Artificial intelligence and machine learning are advanced enough now that they can be utilized to help get answers to employees faster. By implementing an AI-powered helpdesk, employees can get answers instantly 24/7.

Thanks to machine learning, these chatbots become smarter over time through user experience. They can quickly become a new repository of information, otherwise known as a knowledge base.

Having a base like this available helps in other ways later when you bring in new hires. You can give them an exceptional employee experience sooner rather than later.

3. Share knowledge.

Your new knowledge base comes in handy when you have to train new employees. Before that happens, though, you may want to try the process of tacit knowledge, where your most experienced employees share everything they know into a database.

Capacity is one such platform where you can do this, leaving the program itself to arrange information into something useful. AI takes that information and turns it into simplified answers for use when new employees need questions answered.

Imagine being able to train your employees with everything past employees knew without having to worry about human intervention. As a major time-saver, this already improves the employee experience and allows the new hire to receive support any time they need it (even months into the job).

4. Improve human resources.

The HR department is probably overwhelmed most of the time with continual questions from employees about policy procedures. HR teams may experience burnout from having to answer so many of these queries, and employees can get frustrated waiting for responses.

An effective way to improve this is to integrate information from HR into one platform for easy access by any employee. Capacity does this by providing a comprehensive database of HR information available with a few clicks.

Employees can find training guides and policy answers immediately through Capacity’s Tier support. These non-delayed documents make any project faster to complete.

For general inquiries from new employees, it’s also invaluable to use the AI-powered knowledge sharing platform to provide HR data. This simultaneously creates a better employee experience for HR employees and eliminates repetitive tasks from their workflow.

5. Create more actionable data.

It’s one thing to create a knowledge base. How it’s used is another challenge. You want to create data that’s truly usable and actionable. A good step here is to use a tool like Capacity’s Intelligent Document Processing, where all pertinent data in your documents is extracted and placed directly into your knowledge base for anytime access.

Technology like this shows how it’s possible to improve employee experiences like never before. Employees are only brought into the process if missing information is detected, which saves employees time and allows them to focus on exceptions to processes.

6. Bring human employees into the mix.

Some employees might be concerned that artificial intelligence will take over all roles of human employees. This couldn’t be further from the truth. AI helps humans do their jobs better. By eliminating repetitive tasks and processes from your employee’s typical workday, it leaves more time for employees to get other important tasks accomplished that require higher-level thinking.

Capacity answers over 84% of all inquiries without human involvement. But human in the loop (HITL) technology allows a human to answer a question through a live chat or a help desk ticket if the chatbot can’t answer the questions.